Onboarding Project Manager - Enterprise

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION

This position is responsible for successfully managing integration requirements across multiple concurrent projects. These projects vary in complexity and scope, requiring strong attention to detail.

Throughout the project lifecycle, this role will serve as the primary point of contact for clients, effectively communicating and balancing project constraints related to scope, timelines, quality, and risk. This includes setting clear expectations and monitoring client satisfaction.

This position operates in alignment with company values and goals, consistently striving to exceed expectations and create “raving fans” throughout the onboarding experience for all new customers.

What You’ll Do

• Manage clients through the ABC Glofox onboarding process
• Manage project expectations across the full scope, clearly defining roles and responsibilities
• Take a leadership role in ensuring ABC Glofox delivers appropriate software and system solutions to clients
• Own and be accountable for the successful resolution of onboarding projects
• Act as the client’s advocate, taking ownership of issues and ensuring timely resolution
• Ensure clients fully utilize solutions to maximize value and revenue for both the client and ABC Glofox
• Educate and guide clients on how to get the most out of their partnership with ABC Glofox
• Provide specialized software and systems training as needed
• Identify and execute upsell/cross-sell opportunities, educating clients on all platform features
• Manage, delegate, and oversee client issues in collaboration with departmental leadership
• Use Salesforce (or other designated CRM) to track client interactions and activities
• Facilitate requirements discussions, capture business and financial needs, and document integration requirements end-to-end
• Develop and maintain accurate project deployment and integration schedules
• Oversee and lead client training sessions and customer visits related to assigned projects
• Create and deliver brand-specific training and onboarding content, both in person and virtually
• Support pre-sales efforts and activities for new prospects and customers when required
• Review and approve deliverables, including post-deliverable sign-off
• Provide reporting from various software systems aligned with client business needs, including financials, growth forecasting, production, marketing, and demographics
  
  

Project & Stakeholder Management

• Direct all conversion and onboarding activities, collaborating with internal ABC Glofox teams to ensure effective communication and timely responses
• Manage, delegate, and oversee client issues with department leadership
• Partner with upper management to resolve complex issues when necessary
• Provide weekly project updates and summaries to department leadership
• Offer expert guidance and support to internal teams and onsite staff to address critical or outstanding implementation issues
• Collaborate with Software Development to advocate for product enhancements and improvements
• Deliver project completion documentation to Customer Success to ensure a smooth transition to the final stage of the lifecycle
  
  

Additional Responsibilities

• Maintain expert-level knowledge of all client-facing software and systems
• Proactively create opportunities to engage with clients through regional meetings and events
• Submit expenses in a timely manner and adhere to company expense policies
• Perform other duties as assigned by management
• Maintain regular and reliable attendance
  
  

WHAT YOU’LL NEED:

• 3+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success
• Advanced Microsoft Excel skills
• Intermediate MS Word, MS Access, Outlook, OneNote
• Excellent communication skills, verbal and written
• Excellent time management
• Must demonstrate leadership
• Must be a self-starter
• Must be able to make independent decisions and take calculated risks
• Must be dedicated to supporting teams and clients across multiple time zones, including flexibility to respond outside standard business hours when required.
• Must be an excellent communicator
• Must be able to coordinate and maintain several projects with multiple deadlines
• Must be able to effectively work across multiple departments to resolve customer issues
• Must be an excellent problem solver
• Ability to learn and implement technical skills
• Proficiency working with tools including Salesforce, JIRA and Asana is a plus
• Minimum 2 years of relevant experience required
• High school diploma or equivalent
  
  

AND IT’S GREAT TO HAVE:

• Project Management Certification (preferred)
• College degree (preferred)
• ABC Glofox experience (preferred)
  
  

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet
• Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses
• Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses
• EAP – free and confidential support whenever you need it
• Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members
• And more! – so many benefits we couldn’t even fit them all here!
  
  

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.

Learn more at abcfitness.com