Onboarding Specialist

Think and Grow is a specialist executive search and growth talent partner supporting high growth technology and SaaS businesses across Australia and globally. We work closely with founders and leadership teams to build commercial, product, and operational capability at critical stages of growth.

We are currently representing a fast-growing SaaS business in the verification, compliance, and secure data sharing space. With strong customer demand and an upcoming regulatory deadline impacting more than 80,000 businesses, the organisation is scaling quickly and looking to hire a Customer Success / Delivery Manager to support onboarding, implementation, and client adoption across mid-tier and enterprise customers

.
The platform helps organisations strengthen security, simplify AML and KYC processes, and give customers greater control over sensitive data. Growth is strong and the team is now looking for someone who can help scale client onboarding and deliver a consistent, high quality implementation experienc

e.
This role suits someone with a customer success, business analyst, or implementation background who enjoys working directly with clients and translating business needs into practical outcomes. You will be highly client facing, running onboarding sessions, delivering training, and ensuring successful implementation across mid-tier and enterprise customers. You will also bring a proactive mindset, support new client growth opportunities and helping clients prepare for compliance requirements ahead of the July 1 deadli

ne.
Key Responsibili

ties• Lead end to end client onboarding and implementa

tion• Run client discovery sessions and compliance risk assessm

ents• Deliver training and education sessions to new custo

mers• Translate business requirements and feedback to product and tech t

eams• Ensure contractual deliverables are implemented and delivered successf

ully• Set up new business accounts and guide clients through platform adop

tion• Drive customer engagement and long-term adop

tion• Support mid-tier and larger clients with proactive outr

each• Build repeatable onboarding and training proce

sses• Work closely with sales, product, and engineering t

eams
What They Are Lookin

g For• Experience in Customer Success, Implementation, Business Analyst, or similar

role• SaaS experience is esse

ntial• Background in RegTech, FinTech, LegalTech, PropTech, or Financial Services highly v

alued• Strong client facing and presentation skills is a

MUST• Ability to gather requirements and translate into technical del

ivery• Entrepreneurial mindset with a proactive, "hunter" app

roach• Comfortable working in a fast-growing enviro

nment
Why Thi

s Role• High growth SaaS business with strong

demand• Opportunity to shape onboarding and customer success fu

nction• Exposure to mid-tier and enterprise c

lients• Meaningful product solving real compliance and security chal

lenges• Fast moving, entrepreneurial envir

onment
If you enjoy working with clients, solving problems, and helping businesses navigate compliance in a practical way, this is a strong opportunity to make an immediate impact. APPLY