Onboarding Specialist

Onboarding & Training Manager – PropTech (Fully Remote, Preferably Sydney)

Salary: $80,000–$100,000 + super (depending on experience)

BA ICON is a fast-growing PropTech platform built specifically for Australia’s leading buyers’ agents. We help real estate professionals run their businesses end-to-end with powerful CRM, workflow automation and deep real estate integrations.

We’re now looking for an Onboarding & Training Manager to own the experience new clients have from sign-up to full adoption. This is an exciting time to join a fast-growing PropTech team that’s genuinely changing how buyers’ agents operate.

In this role, you will be the primary point of contact for new BA ICON customers. You’ll turn signed deals into successful long-term users by managing onboarding, coordinating data, configuring accounts and delivering high-impact training – all while working closely with our Business Development team.

• Role type: Full-time
• Location: Fully remote – preferably Sydney (for easier collaboration and occasional in-person catch ups)
• Salary: $80,000–$100,000 + super (depending on experience)

• Own the end-to-end onboarding journey for new BA ICON clients
• Run discovery sessions to understand client workflows, systems and business goals
• Coordinate data gathering, cleansing and import (contacts, pipelines, deal history, properties, etc.)
• Configure accounts, workflows and integrations aligned to best practice for buyers’ agents
• Deliver engaging online training sessions (1:1 and group) to drive adoption
• Build and refine onboarding playbooks, checklists, help guides and training materials
• Work closely with the Business Development team to ensure a seamless handover from sales to onboarding
• Track onboarding milestones, time-to-value and adoption, and flag risks or opportunities early
• Feed product and process feedback back into the team to continuously improve the platform and experience

You’re a customer-focused operator who loves systems, people and process.

• Experience in onboarding, implementation, training or customer success (SaaS preferred)
• Background in real estate or PropTech (buyers’ agency, sales, PM, CRM) is a big plus
• Confident handling data and spreadsheets – imports, basic cleansing, mapping fields
• Strong communicator who can explain software in clear, practical language
• Highly organised, able to manage multiple onboardings and stakeholders at once
• Proactive, solutions-focused and comfortable in a fast-growing, evolving environment
• Based in Sydney is preferred, but strong remote candidates across Australia are welcome

• Join a high-growth PropTech company at a pivotal stage
• Direct impact on how Australia’s top buyers’ agents run their businesses
• Work closely with the founder, product and BD teams – your work will be visible and valued
• Fully remote role with flexibility and ownership
• Genuine opportunity to grow your career as the team and customer base scale

Interested?

Hit Apply on LinkedIn with your CV and a short note on:

• Your experience onboarding or training SaaS customers, and
• Any exposure you’ve had to real estate or property technology.

If you’ve helped clients successfully roll out a CRM or core business system before, this role will be a great fit.