Onboarding Specialist

Company

Style Arcade is a leading modern merchandise planning platform for fashion brands and retailers. It brings together data science, AI and visual planning to enable smarter, faster product decisions across buying, planning and trading teams.

By streamlining the way teams analyse performance and identify opportunities, Style Arcade helps brands gain greater visibility, improve cross-functional collaboration, and take decisive action that drives profitable growth.

We power leading retailers and designers like Ralph Lauren, White Fox, The Iconic, David Jones, Princess Polly, Aje, Christopher Esber and Tibi.

Role Overview

We’re looking for a proactive, relationship-driven Onboarding Specialist to join our team. In this role, you’ll sit at the intersection of sales and customer success - guiding brand partners through onboarding and ensuring their long-term engagement. If you thrive in a fast-moving environment and love building strong customer relationships, we’d love to talk.

What You'll Do:

Onboarding & Implementation

• Lead all aspects of brand onboarding, including technical setup and project planning
• Manage project delivery for brand teams and internal stakeholders
• Execute the SA onboarding process, collaborating with internal stakeholders (Brand Success, Data Engineering, Sales)
• Collaborate with Data Engineering closely to continuously refine the process to improve efficiency and customer outcomes.

Brand Success & Relationship Management

• Build and nurture strong relationships with brand customers, becoming a trusted advisor and primary point of contact
• Deliver initial and ongoing training for brand teams, adjusting content and approach to their unique needs and workflows
• Ensure brand teams remain highly engaged after go-live through consistent communication, tailored support, and strategic check-ins.

Sales & Pre-Sales Support

• Play a role in the sales process by participating in product demonstrations and presentations to prospective customers
• Provide technical expertise and guidance during evaluations conversations.

Customer Success Partnership

• Work closely with Customer Success on Support to ensure high-quality support resolutions and a seamless experience across the customer lifecycle
• Product collaboration & feedback loop
• Participate in product testing to ensure new features are clear, functional, and ready for rollout
• Collaborate on and execute rollout plans for new features, including customer communications and internal alignment
• Gather customer insights and feedback, collaborating with the Brand Success team to align on priorities and requests for Product teams.

What You Bring

• Strong project management and organisational skills with the ability to juggle multiple projects simultaneously
• Experience with system implementation with brand/enterprise clients
• Comfort with technical concepts and the ability to translate them into simple, actionable guidance
• Excellent communication skills, both with customers and cross-functional internal teams. Developing strong customer relationships is a must
• 5+ years of Retail expertise with a solid understanding of how fashion businesses operate. Experience as a senior merchandise buyer or planner is a plus
• Able to succinctly deliver commercial feedback and carry out structured testing to support product process.

Ultimately, what makes an exceptional Style Arcade team member is a genuine commitment to the success of both the team and the business. You actively collaborate, confidently bring your unique perspective, and contribute to driving positive outcomes.

Why You’ll Love Working With Us

• Meaningful ownership across the project, process design and product influence
• A collaborative, high-growth environment where your actions directly shape how we grow and how brands use our platform
• The opportunity to work closely with sales, brand and customer success, engineering and product teams, as a key connector across the organisation.