Onboarding Success Manger
Flight Centre
Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller (CT) is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.
As an Onboarding Success Manager, you will play a pivotal role in delivering exceptional onboarding experiences while ensuring customers maximise value from their technology solutions.
- Lead and manage end-to-end onboarding processes for new customers
- Deliver high-quality customer training sessions and onboarding workshops
- Gather and analyse customer requirements to design effective solutions
- Provide expert advice on technology, products, and service implementations
- Configure, implement, and reconfigure customer systems as required
- Lead internal and external stakeholder meetings with confidence
- Manage multiple implementation projects simultaneously
- Define project scope, plans, risks, and deliverables
- Monitor project timelines, budgets, and resource allocation
- Troubleshoot issues and deliver timely, effective resolutions
- Collaborate with cross-functional teams including Sales, Customer Success, and Operations
- Build strong, trusted relationships with customers and stakeholders
- Ensure projects are formally closed and continuous improvement insights are captured
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
- Experience managing multiple priorities while meeting customer expectations
- Proven ability to operate effectively in high-pressure or complex situations
- Strong negotiation and stakeholder engagement skills
- Experience leading customer meetings and delivering training sessions
- Excellent analytical and problem-solving capability
- High attention to detail and organisational skills
- Strong communication skills (verbal and written)
- Demonstrated ability to build trust and maintain professional relationships
- Knowledge of corporate travel businesses and their relationship to FCTG
** Please advise your leader before applying **
Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
