Relationship Manager - Novated

ABOUT US

FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.

But what really sets us apart is our people.

We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.

If you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.

THE ROLE

As a Novated Relationship Manager, you'll manage a portfolio of employer clients, building strong relationships and helping them get the most value from FleetPartners' novated leasing solutions.

Working closely with key stakeholders, you'll drive employee engagement, identify opportunities to grow participation, and ensure a high level of customer satisfaction and retention. You'll take a consultative approach, becoming a trusted advisor to your clients while identifying opportunities to expand relationships and support broader business growth.

Some of your key responsibilities will be:

• Build and maintain strong relationships with a portfolio of employer customers, acting as a trusted advisor and aligning FleetPartners' novated leasing solutions with their employee benefits strategy.
• Grow and retain employer partnerships by delivering engagement plans, employee education sessions, promotional activities and proactive account management to increase awareness, participation and customer satisfaction.
• Manage account performance by developing account plans, identifying growth opportunities, supporting contract renewals, resolving issues and mitigating risks to ensure long-term customer success.
• Maintain expert knowledge of novated leasing, salary packaging and FBT to provide informed advice, while identifying opportunities to introduce additional FleetPartners products and services.
• Keep accurate customer records and account plans in Salesforce, ensuring all activities are completed in line with FleetPartners' policies, compliance requirements and agreed ways of working.

ABOUT YOU

You're a confident and engaging relationship builder who enjoys connecting with people and making complex information easy to understand. Whether you're presenting to a room of employees, meeting with senior stakeholders or delivering a virtual information session, you're comfortable educating others, building trust and creating meaningful customer experiences.

To be successful in this role you will have:

• Experience in Relationship Management, Account Management, Business Development or a similar customer-facing role, with a proven ability to drive customer engagement, retention and growth
• Excellent presentation and communication skills, with the confidence to deliver engaging face-to-face and virtual education sessions.
• The ability to explain complex information in a simple, relatable and easy-to-understand way.
• A consultative approach with strong relationship-building and stakeholder management skills.
• Strong organisational skills, with experience managing multiple customer accounts and priorities.
• Experience using Salesforce or a similar CRM, along with Microsoft 365.
• Experience in novated leasing, salary packaging, fleet management or financial services is advantageous, but not essential.

BENEFITS:

We offer more than just a role:

• 27 days of annual leave per year.
• Hybrid work flexibility working in a incredible office space overlooking the Harbour Bridge
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards program, including a range of discounts from a variety of retailers.
• An extensive range of other employee benefits.

Interested? Apply now and take the next step in your career.

OUR COMMITMENT TO INCLUSION

We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.

We’re proudly recognised by the Workplace Gender Equality Agency (WGEA) and accredited by WORK180 for our commitment to supporting women to build meaningful, long‑term careers - recognition that includes being named one of the Top 101 Workplaces for Women 2025.

We’re also progressing our Innovate RAP, helping build stronger partnerships and meaningful opportunities for Aboriginal and Torres Strait Islander peoples.

We welcome people from all backgrounds, identities and lived experiences, and we’re here to support any access requirements or adjustments throughout the recruitment process.