SaaS Implementation Consultant

The SaaS Implementation Consultant will be responsible for leading clients through their onboarding phase of the customer journey. The role will be critical in aligning our platform with the unique objectives of each client, and ensuring a seamless go-live experience, all while focusing on best practice and maximising value through platform adoption.

Responsibilities

This position will be responsible for (not limited to) the following:

· End to End Onboarding: Managing all phases of the onboarding process, from requirements gathering and solution configuration to deployment and handover to Customer Success.

· Product Expertise and Engagement: Acting as a trusted advisor, engaging customers in discussions around their business needs and demonstrating how our platform features align with their objectives.

· Project Status Reporting: Communicating progress, milestones, and potential challenges to the Implementation Lead and other stakeholders, maintaining transparency and efficiency.

· Training and Knowledge Transfer: Conducting platform demonstrations and tailoring training sessions to empower users, promoting platform proficiency and adoption.

· Feedback Loop to Product: Capturing and relaying customer insights to our Product Team, helping shape product improvements based on real-world use cases.

Selection Criteria

We are looking for the following experience and skillset:

· Organisational and Problem-Solving Abilities: Proven skills in coordinating implementations with attention to detail and proactive issue resolution.

· Stakeholder Engagement: Skilled at capturing and prioritising client requirements, ensuring that their needs are effectively addressed.

· Communication Excellence: Strong verbal and written communication skills, with the ability to convey technical information clearly to a range of audiences.

· Collaborative Influence: A natural team player who can motivate, build rapport, and foster goodwill with clients and colleagues alike.

· SaaS Experience: Prior experience within SaaS in onboarding, implementation or customer success related roles.

· Technical Proficiency: The ability to think creatively, troubleshoot and support custom configurations. Experience with SQL is highly desirable.

· Project Management Knowledge: The ability to keep projects on track and stakeholders aligned.

· Non-essential: Experience within the industries Felix services, procurement, or within ConTech is a bonus.

Benefits 

Some of our great perks include:

• Flexible work environment (hybrid WFH + 2-3 days in office per week)
• Excellent company culture and long tenure of our employees
• Regular Town Halls plus our quarterly events
• Room for growth and professional development with a dedicated training & wellbeing budget, as well as access to the LinkedIn Learning platform
• Employee Assistance Program (EAP) – providing access to qualified psychologists for our employees in times of need
• Generous parental leave and an additional day of Birthday leave

The Company

Felix is an ASX-listed SaaS company used globally by leading construction, mining, government, utility, public infrastructure and property companies. Felix has transformed how organisations connect and collaborate through a leading cloud-based procurement and vendor management platform. Felix seamlessly brings together buyers and suppliers, simplifying and streamlining procurement processes, empowering our clients to drive efficiency, reduce costs, and accelerate project timelines.

If this sounds like you, we’d love to hear from you. Include your CV and a cover letter outlining why you’re a great match for this role and for Felix.

For any queries, please contact Bayleigh Head via email at hr@felix.net.

• Please note: The successful candidate will be required to provide an Australian Police Check prior to commencing employment.