Sales Support Coordinator | Hidden Disabilities Sunflower

At Bayley House, we’re proud to be a well-established and trusted NDIS provider with over 70 years’ experience supporting adults with intellectual disability to live full, meaningful, and connected lives.

We empower people to build skills, independence, and confidence through a wide range of programs including community engagement, work readiness and experience placements, creative and recreational activities, and health and wellbeing initiatives. Our focus is on inclusion, respect, and giving people with disability a strong voice in shaping their own lives.

We’re looking for compassionate and motivated individuals who share our values of Connection, Achievement, Respect and Excellence to join our team. By working with us, you’ll be part of a community that’s passionate about innovation, personalised support, and making a lasting impact every day.

Employment Details

• Permanent Full Time
• 76 hours per fortnight
• Hidden Disabilities Sunflower Program
• SACS Level 3 ($82,312.88 plus superannuation and access to up to $15,900 in tax-free salary packaging annually)
• SCHADS Award - Community, Home Care and Disability Services Industry Award

About Bayley House

Bayley House is a leading not-for-profit organisation supporting adults with intellectual disability to live fulfilling, independent and connected lives.

As part of our commitment to creating inclusive communities, Bayley House is the exclusive distributor of the internationally recognised Hidden Disabilities Sunflower Program across Australia and New Zealand. The Sunflower program supports people living with non-visible disabilities by encouraging greater awareness, understanding and inclusion across businesses, government, transport, education and community organisations.

We are seeking a highly organised and customer-focused Sales Support Coordinator to join our growing Hidden Disabilities team.

About the Role

As the Sales Support Coordinator, you will provide high-level administrative and customer support to organisations participating in the Hidden Disabilities Sunflower Program across Australia and New Zealand.

Working closely with our Business Development, Marketing and Fulfilment teams, you will support customers throughout their entire journey—from onboarding and implementation through to renewals, ongoing account support and relationship management.

This is a varied role combining sales administration, customer success, account coordination and business support, making it ideal for someone who enjoys building relationships while ensuring operational excellence.

Key Responsibilities

• Providing high-level administrative and sales support to new and existing Hidden Disabilities Sunflower members across Australia and New Zealand.
• Responding to customer enquiries received via shared inboxes, phone and internal referrals in a timely and professional manner.
• Coordinating customer onboarding activities, including supplier documentation, procurement platform requirements and subscription setup.
• Supporting organisations to successfully launch and implement the Hidden Disabilities Sunflower Program, including coordinating launch activities with internal marketing teams.
• Assisting customers with product orders, subscription renewals, order tracking and account enquiries.
• Monitoring customer accounts, following up outstanding payments and supporting ongoing account maintenance.
• Identifying opportunities to increase customer engagement through product recommendations, additional orders and program expansion.
• Maintaining accurate customer information, sales activity and reporting within CRM and e-commerce systems.
• Preparing sales reports, proposals and administrative documentation to support business development activities.
• Building and maintaining strong relationships with members through regular communication and ongoing account support.
• Working collaboratively across the Business Development, Marketing and Fulfilment teams to deliver an exceptional customer experience.
• Contributing to continuous improvement initiatives while maintaining compliance with Bayley House policies, procedures and quality standards.

About You

You are an organised, proactive and customer-focused professional who enjoys supporting clients and building strong working relationships.

You thrive in a fast-paced environment, can manage multiple priorities, and take pride in delivering accurate, high-quality work. Whether assisting customers with onboarding, supporting sales activities or coordinating account administration, you bring a positive attitude and a solutions-focused approach.

You will ideally have:

• Experience in sales support, customer service, account coordination or administration.

• Strong organisational and time management skills.

• Experience using CRM systems and Microsoft Office applications.

• Excellent written and verbal communication skills.

• High attention to detail and strong data accuracy.

• Ability to build positive relationships with customers and internal stakeholders.

• Experience coordinating customer onboarding, renewals or account management (desirable).

• Strong problem-solving skills and a proactive approach to continuous improvement.

• Current NDIS Worker Screening Check (or willingness to obtain if applicable prior to commencement).

• Completion of the NDIS Worker Orientation Module.

• Eligibility to work in Australia.

Why Join Bayley House?

• Work for a respected not-for-profit organisation making a genuine difference.

• Be part of an internationally recognised program promoting inclusion and accessibility.

• Access Not-for-Profit salary packaging to increase your take-home pay.

• Ongoing professional development and career growth opportunities.

• Supportive, collaborative and values-driven workplace culture.

• Employee Assistance Program (EAP).

• Health and wellbeing initiatives.

• Access to retail and lifestyle discounts.

Interested?

Click Apply to submit your application.

Please include:

• Your current Resume

• A Cover Letter outlining your interest in the role and how your skills and experience align with the Position Description.

Applications will be reviewed as they are received.

Bayley House is an equal opportunity employer and encourages applications from people of all backgrounds. We are committed to creating an inclusive workplace where diversity is valued and everyone is treated with respect.

We encourage applications from people who share our values of Connection, Achievement, Respect and Excellence and who are passionate about creating more inclusive communities through the Hidden Disabilities Sunflower Program.