Senior Customer Success Manager

Senior Customer Success Manager

Sydney, Australia | Hybrid working

About the role

PubMatic is hiring a Senior Customer Success Manager to own and accelerate strategic publisher growth across ANZ.

This is a role with real commercial weight. You will hold revenue responsibility, shape monetisation strategy for leading publishers, and influence outcomes at executive level. Your impact will be visible — in performance metrics, in long-term partnerships, and in market growth.

As a senior leader within Customer Success, you won’t just manage accounts — you’ll drive strategy. You’ll turn data into revenue, insight into action, and relationships into sustained commercial success. Publishers will rely on you as a trusted advisor navigating an increasingly complex programmatic landscape.

You’ll partner closely with Product, Engineering and Commercial teams in a business powered by AI-driven innovation and advanced data intelligence. If you’re motivated by measurable growth, executive engagement, and operating at the forefront of adtech evolution, this is an opportunity to step into a high-impact, high-visibility position where performance and influence go hand in hand.

What you’ll be doing

• Own and expand a portfolio of strategic ANZ publishers, with full accountability for revenue growth and long-term value creation

• Design and execute multi-quarter growth strategies that leverage PubMatic’s AI-driven capabilities to unlock incremental revenue

• Position AI-powered optimisation, automation, and data intelligence as core drivers of publisher monetisation performance

• Translate performance data and machine learning insights into clear, revenue-generating action plans

• Lead executive-level conversations around how AI enhances yield, efficiency, audience strategy, and competitive advantage

• Drive adoption of AI-enabled products and features, ensuring publishers maximise value from automation and advanced decisioning

• Partner with Product and Engineering teams to bring market feedback into the evolution of AI solutions

• Identify opportunities where AI-led optimisation can reduce manual processes, improve operational efficiency, and accelerate growth

• Anticipate commercial risks and use predictive insights to proactively protect and expand revenue streams

• Represent PubMatic as a leader in AI-powered programmatic innovation across the ANZ market

What you’ll bring

• 6+ years of success driving revenue growth within programmatic advertising, AdTech or digital media

• Demonstrated ownership of significant revenue targets, with consistent overperformance

• Experience managing senior and executive-level publisher stakeholders

• Strong commercial acumen, with the ability to convert data into strategic action

• Deep understanding of SSPs and the broader programmatic ecosystem

• Confidence operating in fast-paced, evolving technology environments

• Genuine interest in working within an AI-driven and data-enabled business.

• Clear, persuasive communication skills with the ability to influence decision-makers

• Structured account planning capability and strong cross-functional collaboration

Our Commitment to Inclusion

PubMatic is committed to fostering a diverse, equitable, and inclusive workplace where everyone can thrive. We welcome applicants of all backgrounds, identities, and experiences.

If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique perspective and skills may be exactly what we’re looking for.