Senior Manager, Customer Success (Enterprise) - Maternity Cover

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a London-based Senior Manager, Customer Success (Enterprise) to join our UK&I Customer Success team on a maternity cover basis, so that we can ensure our healthcare customers derive maximum value from RLDatix's innovative software solutions. The Senior Manager, Customer Success (Enterprise) will lead a team of Enterprise Customer Success Managers and directly engage with strategic customers to drive adoption, outcomes, satisfaction, retention, and expansion across RLDatix's most complex accounts.

How You'll Spend Your Time

• Lead, coach, and develop a team of Enterprise Customer Success Managers to drive high performance, accountability, and career growth across complex customer relationships.
• Provide executive sponsorship on select strategic accounts in order to build trusted relationships with customer executives and support escalations to resolution.
• Guide the team in driving product adoption, business process integration, and value realisation to ensure customers achieve measurable business outcomes.
• Monitor account health, adoption trends, and key performance metrics in order to identify risks, opportunities, and intervention points across the enterprise portfolio.
• Partner with Sales, Services, Product, Support, and Executive Leadership to align on customer engagement strategies, renewal readiness, and expansion opportunities.

What Kind of Things We're Most Interested in You Having

• Extensive experience in Customer Success, Account Management, or SaaS leadership, with proven people management experience.
• Proven success in managing complex, strategic enterprise customer relationships and driving retention, adoption, and expansion outcomes.
• In-depth knowledge on how to lead, coach, and develop high-performing Customer Success teams in a fast-paced, matrixed SaaS environment.
• Ability to commute to London on a hybrid basis.
• Sincere interest in improving healthcare and enabling safer, more efficient care delivery through technology.
• A knack for working collaboratively within cross-functional teams spanning Sales, Services, Product, and Support, with strong executive presence and communication skills.
• Skilled in customer success platforms such as Gainsight, ChurnZero, or Certinia; CRM systems (Salesforce preferred); and daily tools such as Excel, PowerPoint, and Word.
• Healthcare SaaS experience strongly preferred.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.