Senior Manager Customer Success Management

We are seeking a highly skilled SW Customer Succes Manager who will be accountable for ensuring the success and satisfaction of our Retail customers by understanding the customers business models, success strategy and operational needs. Ensures building strong relationships, identifying synergies and opportunities for growth and profit, proactively addressing any concerns or challenges they may face to ensure customers are getting the most value from our solution.

Works with the Account Management to jointly grow the business while maximizing gross profit and gross margin. Acts as a key member of the Account team and is the primary point of contact for our Software customers, developing long-term relationships and trust with key stakeholders and transform those relationships into significant mutual value creation, such as account growth and increase of value-in-use.

Supervises and coordinates complex SW project implementations as well as high-scale deployment processes and operations of SaaS solutions.  

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations