Senior Service Desk Technician

About The Role

Be part of our growing team! We’re looking for Senior Service Desk Technicians to play a part in delivering Kinetic IT’s award-winning customer service. You will be the first point of contact for some of Western Australia’s most critical workers seeking assistance over the phone or via email.

Responsibilities will include:

• Actioning IT incidents and service requests via phone, email, or onsite support
• Providing prompt, solution-focused technical assistance and prioritising tasks as they arise
• Documenting and updating knowledge articles, work instructions, and procedures related to ICT services
• Logging activity into the ticketing system and liaising with the broader support team for analysis or escalation
• Providing VIP customer Service support

What you’ll bring to the table:

• Experience in an IT help desk or service desk environment
• A strong customer-first mindset with the ability to communicate clearly and empathetically
• Familiarity with ticketing systems (e.g. ServiceNow) and remote support tools
• The ability to work both independently and collaboratively in a team setting
• Strong time management skills with a knack for prioritising tasks in a dynamic environment
• A willingness to continuously learn and adapt in a fast-paced environment

About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employ

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.

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