Service Delivery Manager

Competitive Salary + Super + Career Growth Opportunities

Based in Maddington, WA

Lead despatch operations in a role where your leadership drives service excellence, operational performance, and customer satisfaction.

At SPL, we're looking for a proactive and results-driven Service Delivery Manager to lead our Despatch teams. You'll be responsible for delivering outstanding customer service while ensuring despatch operations run safely, efficiently, and cost-effectively. This is an opportunity to make a real impact by leading people, improving processes, and driving operational excellence across the business.

Why This Role Matters

• Lead high-performing Despatch teams to deliver safe, efficient, and exceptional service that exceeds customer expectations every day.
• Drive operational excellence and business growth through continuous improvement, data-driven decision making, productivity improvements, cost control, and a positive team culture.

What You'll Do

• Lead the day-to-day operations of Despatch teams to ensure safe, efficient, and customer-focused service delivery.
• Allocate resources, coordinate despatch schedules, and oversee daily operations to maximise productivity and fulfil customer requirements.
• Develop and implement strategies to improve service delivery, customer satisfaction, and operational performance.
• Monitor key operational KPIs, including Bundle compliance, managed customer reconciliations, invoicing, and RADARO scheduling.
• Coach, mentor, and develop team members through performance management, training, and regular feedback.
• Drive continuous improvement initiatives by analysing data, reviewing processes, and implementing innovative operational solutions.

What You'll Bring

• Proven leadership experience in service delivery, logistics, despatch, warehousing, or operational management.
• Strong people leadership skills with the ability to coach, motivate, and develop high-performing teams.
• Experience managing KPIs, process improvement initiatives, and operational performance in a fast-paced environment.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.

Why Join SPL?

• Join a rapidly growing Australian business with ambitious expansion plans and strong leadership support.
• Enjoy genuine opportunities for career development and progression as the business continues to grow.
• Be part of a collaborative team focused on innovation, customer success, and operational excellence.

About SPL

SPL provides linen services to customers in the accommodation, healthcare and mining sectors. SPL has grown rapidly over the past four years with over 1,000 employees, 15 fixed locations and seven Linen Hubs and counting. Boasting the two largest laundries in the Southern Hemisphere, SPL has a vision to become a world-class provider through innovation. SPL continually invests in technology to help customers better manage their linen circulation, control costs, and achieve the smallest carbon footprint possible.

SPL acknowledges that people with diverse experiences, perspectives, and backgrounds strengthen our workplace and drive innovation. Applications from Aboriginal and Torres Strait Islander Peoples, People with Disability, and LGBTQIA+ people are encouraged to apply for any advertised position they may be suitable for within SPL.

If this sounds like you, click APPLY today.