Service Desk Technician

About The Role

We're looking for motivated Service Desk Technicians to join our team! If you enjoy solving problems, helping people, and working in a fast-paced IT environment, we'd love to hear from you.

In this full-time, onsite role, you'll be the first point of contact for IT support, assisting users with real-time technical issues while delivering the high level of service Kinetic IT is known for. This position operates on a rotating shift roster between 7:00 AM and 5:00 PM.

Responsibilities will include:

• Troubleshoot and resolve IT-related issues over the phone.
• Deliver friendly, proactive, and customer-focused support.
• Log, manage, and resolve IT support tickets, escalating issues when needed.
• Work closely with internal teams, vendors, and service providers to achieve the best outcomes.
• Share knowledge, lessons learned, and ideas for improving processes with your team

What you’ll bring to the table:

• Required: Active AGSVA NV1 Security Clearance.
• Ability to obtain a National Police Check.
• Strong communication skills and a genuine customer-first approach.
• The ability to learn new technologies, adapt to change, and follow processes accurately.
• Previous experience in a phone-based customer service, service desk, or other fast-paced support environment is highly desirable.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

About Kinetic IT

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au. QUOTE: WWREQ0034652

You can learn more about our culture and crew online at https://careers.kineticit.com.au/cw/en/listing/