Technical Customer Success Analyst - Ad Operations
Rokt
13 days ago
Full-time
Hybrid (Sydney, New South Wales, Australia)
Australia
$95,000 - $125,000 AUD yearly
About Rokt
Rokt is a global leader in ecommerce technology, unlocking real-time relevance in the moment that matters most. Our AI-powered platform and ecommerce network powers billions of transactions, connecting hundreds of millions of customers with the right offer at the right time. The world's leading ecommerce companies trust Rokt to drive measurable, incremental revenue — with leading partners generating 10-50% of additional revenue through their Rokt-powered experiences.
We are a team of builders, and we're looking for people who want to do the best work of their career. At Rokt, we practice transparency — we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability.
Compensation
Target total compensation for this role ranges from $102,000-$136,000 AUD, comprised of fixed annual remuneration of $95,000-$125,000 (inclusive of superannuation), plus an employee equity plan grant. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.
About The Role
This is a junior/graduate-level analyst role embedded in Rokt's GTM team in Sydney. You'll work at the intersection of ad campaign strategy and data analysis — using SQL, Tableau, and Rokt's proprietary datasets to interpret advertiser performance, surface optimisation opportunities and deliver actionable recommendations that improve campaign outcomes.
Your scope spans two connected domains that power Rokt's GTM engine:
Customer Success Operations — supporting advertiser launches, ongoing campaign health, and reporting. This is where the analytical core of the role lives: you'll dive into campaign data to analyse performance, build targeting strategies, identify network trends, conduct downstream optimisation analysis, and respond to client data requests. You'll act as the analytical engine behind CSM conversations with advertisers.
Operations — supporting ecommerce partner integrations and ongoing operational hygiene. You'll assist with new partner launches, integration health checks, issue triage, and data quality across Rokt's partner network.
Rokt's GTM team actively uses AI tooling to improve how we work — you'll be expected to adopt and leverage these tools as part of your day-to-day workflow, and to bring ideas for how they can make your analysis faster and sharper.
What You'll Do
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss next steps.
Rokt is a global leader in ecommerce technology, unlocking real-time relevance in the moment that matters most. Our AI-powered platform and ecommerce network powers billions of transactions, connecting hundreds of millions of customers with the right offer at the right time. The world's leading ecommerce companies trust Rokt to drive measurable, incremental revenue — with leading partners generating 10-50% of additional revenue through their Rokt-powered experiences.
We are a team of builders, and we're looking for people who want to do the best work of their career. At Rokt, we practice transparency — we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability.
Compensation
Target total compensation for this role ranges from $102,000-$136,000 AUD, comprised of fixed annual remuneration of $95,000-$125,000 (inclusive of superannuation), plus an employee equity plan grant. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.
About The Role
This is a junior/graduate-level analyst role embedded in Rokt's GTM team in Sydney. You'll work at the intersection of ad campaign strategy and data analysis — using SQL, Tableau, and Rokt's proprietary datasets to interpret advertiser performance, surface optimisation opportunities and deliver actionable recommendations that improve campaign outcomes.
Your scope spans two connected domains that power Rokt's GTM engine:
Customer Success Operations — supporting advertiser launches, ongoing campaign health, and reporting. This is where the analytical core of the role lives: you'll dive into campaign data to analyse performance, build targeting strategies, identify network trends, conduct downstream optimisation analysis, and respond to client data requests. You'll act as the analytical engine behind CSM conversations with advertisers.
Operations — supporting ecommerce partner integrations and ongoing operational hygiene. You'll assist with new partner launches, integration health checks, issue triage, and data quality across Rokt's partner network.
Rokt's GTM team actively uses AI tooling to improve how we work — you'll be expected to adopt and leverage these tools as part of your day-to-day workflow, and to bring ideas for how they can make your analysis faster and sharper.
What You'll Do
- Write and maintain SQL queries to extract, transform, and analyse campaign performance data across Rokt's network and advertiser datasets.
- Build and maintain Tableau dashboards and performance readouts that surface network trends, incremental opportunities, and campaign health metrics.
- Analyse custom attribute targeting strategies using Rokt network data, Experian data, and customer profile segments — recommending targeting refinements that improve campaign relevance and yield.
- Conduct downstream optimisation analysis: track free-to-paid conversion rates, establish optimisation strategies for upstream campaign settings, and quantify the impact of changes.
- Deliver performance readouts identifying network trends and incremental revenue opportunities for advertisers.
- Respond to client ad hoc data requests, pulling from Rokt's dataset and translating raw data into clear, commercially relevant insights.
- Support advertiser launch operations and ongoing campaign hygiene within the Customer Success function.
- Support ecommerce partner integration launches, health checks, issue triage, and data quality across Rokt's partner network.
- Partner closely with CSMs and Ads Ops leads to ensure data-driven recommendations are embedded into client conversations and QBRs.
- Tech-savvy innovator: You're excited about AI and automation, and you learn new tools quickly to solve real problems.
- Background agnostic: Your path can be unconventional. What matters is how you think, learn quickly, and deliver results. You're humble, curious, and not defined by titles or credentials.
- Analytical & resourceful: You dive into unknown areas head first, use data to drive decisions, and break problems down to first principles.
- Self-starter with ownership: You take ideas from concept to implementation. When you spot a problem, you build toward a solution and own the outcome.
- Adaptable & resilient: You're comfortable with ambiguity. You iterate quickly when something doesn't work.
- Collaborative communicator: You work well with diverse teams and can explain complex ideas simply. You handle feedback with humility and can bring others along.
- Become a shareholder. Every Rokt'star gets equity in the company
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym - on us!
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London, and trips abroad for training and team events.
- Impact Across the Business: This role isn't confined to one team - you will get exposure, and build subject matter expertise, in many areas of the business. You'll gain a broad view of the company and improve how all teams operate. The solutions you build can save hours of work and drive significant business value.
- Innovate with AI: Be a pioneer in applying AI and automation internally at a company that truly values innovation. If you have creative ideas for using AI, Rokt is the playground to bring them to life.
- Endless Learning: Every project is a new puzzle to solve across different domains, so you'll constantly expand your expertise in operations, analytics, product, and more. With Rokt's rapid growth, new challenges and opportunities to learn will never stop coming.
- Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You'll have autonomy to innovate, support when needed, and recognition when you deliver results.
- Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss next steps.