Technical Implementation Manager

Company Description

Implementation Manager — ility Australia

Location: Sydney (Remote)

Reports To: CEO

About ilty

ility is an Operating Intelligence platform for property managemnt.

We help property owners, fund managers, developers, operators and workplace providers run their buildings and portfolios from a single operating environment. By connecting data from platforms such as Yardi, Salesforce, Microsoft 365, Oracle, MRI, BMS, access control, ESG and operational systems, ility delivers productivity benefits by turning fragmented information into intelligence and acion.

As a software company, our platform combines enterprise workflows, AI, analytics and automation to improve leasing outcomes, operational efficiency, tenant retention, sustainability performance and asset alue.

Unlike traditional PropTech platforms, ility is not another point solution. It is the intelligence layer that sits above the enterprise technology stack, enabling organisations to automate workflows, deploy AI safely and make better decisions across their porfolio.

Our customers include some of the largest property owners and operators in Australia, the U.K., Europe, the U.S. and the Midde East.

The Oportunity

ility is hiring an exceptional Implementation Manager to help property owners and operators bring our platform to life across their portfolios.

This role is a pivotal link between the customer, product, data and delivery teams. You will be responsible for taking a customer from signed agreement through to successful deployment, ensuring the platform is configured, integrated, tested, launched and adopted in a way that creates real operational value for th customer.

Our ideal person for this role understands enterprise software delivery, can manage multiple stakeholders, both internally and externally across a range of user personas, and is comfortable working across property operations, leasing, tenant engagement, ESG, building systems and data itegrations.

Key resonsibilities

· Own the end-to-end implementation of the ility platform and features for new customers, from project commencement through to “go-live” and post-launchoptimisation.

· Work with customers to understand their operating model, portfolio structure, systems, workflows, data sources, user roles and sucess measures.

· Translate customer operational and technical requirements into clear implementation plans, including milestones, dependencies, risks, responsibilitie and timelines.

· Co-ordinate internal teams across product, engineering, data, integrations, design, and customer success to delivereach deployment.

· Manage integrations with systems or applications such as Yardi, MRI, Salesforce, Microsoft 365, Power BI, building management systems, access control, visitor management, work order platforms, and other proprty technologies.

· Lead configuration of the ility platform, including user roles, permissions, dashboards, workflows, tenant-facing modules

, notifications, ad reporting views.

· Support data onboarding, validation, mapping, and reconciliation to ensure customers can trust

the information suraced through ility.

· Run customer workshops, training sessio

ns, testing cycles, nd go-live planning.

· Identify opportunities to improve workflows, automate manual processes, and expand ility’s role as the operating intelligence layer across customer’s business.

· Act as the main implementation point of contact for customers, keeping projects moving andstakeholders informed.

What we’re looking fo in our ideal candidate

· Experience implementing SaaS, proptech, ERP, CRM, workplace, building technology or enterrise software platforms.

· Strong project management skills and the ability to manage muliple workstreams at once.

· Comfort working with data, integrations,APIs, workflows, permissins and enterprise systems.

· Excellent communication skills and the ability to work with both technical andnon-technical stakeholders.

· A practical understanding of commercial real estate, property management, asset management, leasing, tenant engagement, facilities management, or SG would be highly regarded.

· A bias toward action, problem-soving and getting things live.

· Ability to identify new revenue opportunities for ility wthin your ilit customer stack

Why join ility

ility is building the operating intelligence layer for real estate. You will be joining at a pivotal stage of growth as enterprise customers increasingly seek to operationalise AI, unify fragmented technology stacks and improve portfolio performance through data-driven decision making. You will work directly with the Founder/CEO and leadership team, influence product direction and play a role in building one of the most innovative real estate technology companies globally.

This is a hands-on role with direct customer exposure, real responsibility, and the opportunity to shape how majo property potfolios are operated.

Reuneration

· Competitive base salary

· Short-term incentive struture linked to new-revenue geneation

· Flexible working arrangements