Read the first bit properly, because it'll save us both time.
We don't hire people who coast. If you want a cruisy remote gig where you tick boxes and hide behind process, close this tab now.
AT Media Partners runs Meta lead generation for trades and home services businesses across Australia and New Zealand - roofers, concreters, landscapers, pool builders, fencers, painters, renovators. We run their ads, build their funnels and manage their CRMs so they get booked jobs without touching marketing. We manage around 50 active clients paying $2,000 to $5,000 a month, and we're scaling hard.
Now the honest part, because I'd rather scare you off today than lose you in week three.
We are not a polished corporate machine. We move fast, priorities shift, things break, and you'll be in front of real clients quickly. We have SOPs and we're writing more every week, but sometimes you'll have to act before the process exists. Daily standups, same-day responses, and a team that holds each other accountable out loud.
If you need everything documented before you can move, you'll hate it here and you'll leave. If that sounds like the best job you've ever had, keep reading.
THIS IS A SALES JOB. IT JUST HAS AN ACCOUNT MANAGEMENT TITLE.
We're not looking for a customer success rep who keeps clients calm. We're looking for someone commercial.
Retention is re-selling your client every single month. A "I want to cancel" call is a save. Churn prevention is objection handling. Upsells, referrals and reviews are all asking. Holding your frame when a tradie is angry and wants out is pure sales nerve.
You get paid on all of it. Uncapped.
THE ONE THING THAT IS NON-NEGOTIABLE
Obsessive attention to detail. Not "good with details." Obsessive.
You will never call a client by the wrong name. You will never send a message containing another client's information. You will never tell someone something is happening Tuesday when it's Wednesday.
In this job, a small error in front of a client isn't small. It is the product, because the product is trust. Our clients are tradies who've been burned by agencies before. One sloppy message undoes three months of work.
If you read a message three times before you send it, we want you. If you're "pretty good with details, mostly," we don't.
WHAT THE DAY-TO-DAY ACTUALLY LOOKS LIKE
Morning. You open Monday.com. Your dashboard shows which clients are flagged — declining performance, overdue check-ins, churn risk, creative refresh needed. You prioritise by what's red. You confirm every call you have today before the 9am standup, and you walk in already knowing where every one of your clients sits.
Through the day. You're running check-in calls. These aren't "just checking in" calls. You're reviewing their cost per lead, lead volume, booking rate and pipeline. You tell them what's working, what we're testing next, and what they need to do on their end — follow up faster, answer the phone, update their CRM. We hold our accounts to a sub-$30 cost per lead, and you'll know your clients' numbers without looking them up.
When it goes sideways. A client's CPL spikes. They're not getting bookings. They want out. You don't panic. You pull the data, talk to the media buyer, work out what actually happened, and get on a call with a plan, not excuses. And when the truth is that they haven't called their leads, you tell them — warmly, directly, and without folding.
End of day. You update Monday with client sentiment, next actions, and anything the media buyer or tech team needs. You post your daily log so nobody has to chase you for it.
Weekly. You submit a portfolio health report: who's at risk, who's winning, who needs new creative, who's ready to spend more.
WHAT YOU'LL OWN
A book of 40 trades clients. Not supporting them. Owning them.
Churn prevention. You spot the warning signs — going quiet, shorter calls, complaints about lead quality — and you intervene before they cancel, not after.
The hard conversations. "I want to cancel." "The leads are rubbish." "I'm not seeing ROI." You handle these yourself.
Onboarding and launch calls: setting expectations on timelines, lead quality, their responsibilities, and how the first 90 days actually work.
Upsells, referrals and reviews. When a client is winning, you ask. Every time.
Building the playbook as we scale — call frameworks, objection-handling scripts, comms templates.
WHAT YOU WON'T DO
No cold sales or prospecting. You're not hunting new business.
No ad management. Our media buyer runs the campaigns, budgets and creative testing.
No technical setup. We have a tech team for CRM, pixels and funnels.
No content creation. We have editors and AI tools.
Your job is the relationship and the revenue that comes out of it. Everything else has a team behind it.
TECH STACK
Monday.com (your command centre), Slack, GoHighLevel (client CRM), Meta Ads Manager (you won't run campaigns, but you must read the data and explain it in plain English), Google Drive, and Fathom — every call is recorded and reviewed. Yours will be too.
You should be the kind of person who learns a new tool in a day, not a fortnight.
WHAT WE'RE ACTUALLY LOOKING FOR
We don't care much about your years or your degree.
We care whether you can hold your nerve when a tradie is angry. Whether you'll ask for the upsell instead of hoping it comes up. Whether you can look at a $45 cost per lead against a $30 target and instantly know what to ask.
If you've sold something — cars, gyms, phones, memberships, roofing, anything — and you're sharp with numbers and obsessive about detail, we want to talk to you. Agency or trades experience is a bonus, not a requirement.
You'll need to:
Communicate confidently and directly. When a client pushes back, you don't fold.
Understand how tradies think. They're direct, time-poor, and they measure everything in "did I get jobs or not."
Be quick on new tech.
Manage yourself. We give you SOPs, frameworks and dashboards, but you log your own work, flag problems the same day, and turn up to standup ready.
Be based in Australia or New Zealand and available during AEST business hours.
WHAT YOU'LL EARN
$80,000 base + uncapped commission. OTE $100,000+.
Commission is paid on retention, upsells, referrals and reviews. There is no ceiling on it. If you keep clients longer and grow them bigger, you earn more. Simple.
There's a real path here too — our best account manager is currently moving into a closing role.