Account Manager - Customer Success Services

Are you passionate about helping customers maximise the value of their technology investments? Do you enjoy engaging senior executives, solving complex business challenges, and shaping services that deliver measurable business outcomes?

Oracle Customer Success Services (CSS) is looking for an experienced Account Manager to support strategic customers across South Australia. You'll help customers accelerate cloud transformation, AI adoption, digital modernisation, operational excellence, and long-term business success while working for one of the world's leading technology companies.

About the Role

As a CSS Account Manager, you will sell Oracle services that help customers maximise the value of their Oracle investments. Working closely with Oracle account teams, you'll identify, shape, position, and close strategic services opportunities aligned to customer priorities.

You'll engage business and IT leaders, including C-suite executives, to connect customer challenges with Oracle CSS capabilities across advisory, cloud success, AI adoption, modernisation, operational excellence, and continuous innovation.

What You'll Do

• Own services sales opportunities from qualification through proposal, negotiation, and close.
• Understand customer business priorities and align them with Oracle CSS solutions.
• Develop compelling value propositions, executive business cases, and customer proposals using AI-enabled insights.
• Build trusted relationships with senior business and technology stakeholders.
• Collaborate with Oracle Sales, Cloud, Support, Delivery, Partners, and Solution Specialists.
• Develop strategic account plans, maintain a healthy pipeline, and consistently achieve sales targets.
• Stay current on industry trends including AI, cloud, cybersecurity, enterprise applications, and digital transformation.

What We're Looking For

• 6+ years' experience in enterprise technology sales, consulting services, managed services, customer success, or cloud solutions.
• Proven success selling services-led solutions and managing complex enterprise opportunities.
• Strong understanding of enterprise technology, cloud, AI, applications, infrastructure, and digital transformation.
• Ability to engage CIOs, CTOs, CFOs, and senior executives with credibility.
• Excellent consultative selling, discovery, presentation, negotiation, and relationship management skills.
• Experience building strategic account plans and collaborating across cross-functional teams.
• Self-motivated, customer-focused, commercially minded, and comfortable managing complex opportunities.
• Bachelor's degree preferred.

Successful CSS Account Managers are:

• Trusted advisors who build strong executive relationships.
• Strategic, customer-focused sellers who uncover new opportunities.
• Strong communicators who articulate business value.
• Collaborative team players who bring together the right Oracle expertise.
• Disciplined opportunity managers who build pipeline and close complex services engagements.
• Curious professionals who embrace AI to improve customer outcomes and accelerate innovation.

Why Oracle CSS?

You'll work with strategic customers to deliver outcome-focused services that drive business value while collaborating with world-class Oracle experts. Oracle CSS offers continuous learning, career growth, and the opportunity to help customers succeed through AI, cloud, and enterprise technology transformation.

What We Offer

• Comprehensive Training & Development: Access to structured onboarding, continuous learning, and tailored coaching to help you thrive.
• Wellbeing Benefits: Enjoy top healthcare cover with Medibank.
• Work-Life Balance: Flexible work arrangements and a welcoming office environment.
• Inclusive Culture: We celebrate diversity and foster a workplace where everyone feels valued and empowered to succeed.