Alliance Business Technologies is an established and growing Managed Service Provider supporting clients across Australia. We pride ourselves on long-term partnerships, strong team collaboration, and delivering real value through technology.
We’re looking for an experienced Account Manager to join our team in Brisbane. This position blends customer success and sales, making it ideal for someone who enjoys building trusted relationships while proactively identifying opportunities to help clients grow.
While this is an office-based role, regular customer visits are expected to maintain strong, face-to-face engagement.
About the Role
As an Account Manager, you’ll act as the primary point of contact for a portfolio of managed services clients. Your focus is on ensuring clients receive ongoing value while identifying opportunities to expand services in line with their business needs.
You’ll work closely with our technical and service delivery teams to ensure a seamless client experience in a highly collaborative environment.
Key Responsibilities
Build and maintain strong, long-term relationships with clients
Act as a trusted advisor, understanding each client’s business goals and challenges
Drive customer success outcomes, ensuring clients realise value from our services
Identify and develop sales opportunities within existing accounts
Lead regular account reviews and strategic discussions
Collaborate with internal teams to ensure consistent, high-quality service delivery
Support onboarding, service changes, and continuous improvement initiatives
Conduct in-person client visits to strengthen relationships and drive engagement
Skills & Experience
Proven experience in account management within an MSP or IT services environment
Demonstrated ability to balance relationship management and sales growth
Strong communication and stakeholder engagement skills
Commercial awareness with a consultative approach to selling
Ability to translate business needs into practical technology solutions
Familiarity with Microsoft 365, cloud, and managed services environments
Why Join Us
Be part of a collaborative, established MSP with a strong reputation
Ongoing training and development opportunities
17.5% leave loading and travel rewards
Staff discounts on IT hardware
Clear opportunities for career growth within a Microsoft-focused environment
If you’re someone who enjoys building lasting client relationships, working as part of a supportive team, and driving both customer success and account growth, we’d love to hear from you.
Apply now to join Alliance Business Technologies.
https://www.abtechnologies.com.au