Are you experienced in managing financial services clients and passionate about technology?
Nimo is an industry‑leading fintech platform transforming how lenders operate and we’re growing.
We’re looking for a Client‑focused Account Manager to own and grow relationships with our financial services customers.
What you’ll be doing:
✅ Manage and grow a portfolio of lender clients
✅ Be the trusted point of contact for relationship and commercial matters
✅ Drive customer satisfaction, growth, retention and platform adoption
✅ Identify growth opportunities across existing accounts
✅ Work closely with Customer Success, Product and Tech teams
✅ Translate customer needs into tangible outcomes
What we’re looking for:
Experience in account management, customer success or client relationships
Background in financial services dealing with Australian Banks and Lenders
Strong stakeholder management and communication skills
Commercial mindset with a customer‑first approach
Comfortable working with technology platforms
Comfortable working independently in a fast paced, innovative environmentet
Why Nimo?
✨ Work with an innovative and industry leading fintech platform
✨ Make a real industry impact via our financial services clients
✨ Join a collaborative, fast‑growing team
✨ South Melbourne office + customer engagement
POSITION DESCRIPTION
Account Manager – SaaS Banking Platform
As an Account Manager, you are responsible for managing and growing a portfolio of Nimo customers across the financial services sector. Your primary focus is to build trusted, long‑term relationships with lender clients, ensure strong platform adoption, and identify opportunities to expand the value customers realise from the Nimo platform.
You act as the key commercial and relationship owner post‑implementation, working closely with Customer Success, Product and Technology teams to deliver exceptional outcomes for customers while supporting revenue growth, retention and advocacy.
This role plays a critical part in Nimo’s growth as an industry‑leading fintech platform.
This role reports directly to the Chief Executive Officer.
Key responsibilities include:
Account & Relationship Management
· Own and manage a portfolio of financial services customers post‑onboarding.
· Build deep, trusted relationships with key stakeholders across lender organisations.
· Act as the primary point of contact for commercial, relationship and contractual matters.
· Conduct regular account check‑ins, reviews and planning sessions with customers.
Customer Retention & Growth
· Drive customer satisfaction, retention and platform advocacy.
· Identify opportunities for account expansion, upsell and cross‑sell in collaboration with leadership.
· Proactively identify risks to retention and work cross‑functionally to mitigate them.
· Support contract renewals and commercial negotiations where required.
Platform Adoption & Value Realisation
· Ensure customers are maximising value from the Nimo platform.
· Collaborate with Customer Success and Support teams to drive ongoing adoption and usage.
· Translate customer business needs into platform use‑cases and opportunities.
· Communicate new platform features, enhancements and roadmap updates to customers.
Stakeholder Collaboration
· Work closely with Product, Technology and Customer Success teams to resolve issues, prioritise improvements and deliver on customer commitments.
· Gather structured customer feedback and insights to inform platform development and strategy.
· Support business development activities as required, including tender responses, demonstrations and stakeholder presentations.
Industry & Market Engagement
· Maintain a strong understanding of financial services, lending, fintech and regulatory trends.
· Represent Nimo professionally in customer meetings, industry events and partner engagements.
· Contribute to thought leadership, case studies and customer success stories.
It is expected that the role holder will have the following qualifications and experience:
· Experience in account management, customer success or relationship management within financial services, SaaS or fintech.
· Strong understanding of financial services, lending or regulated environments.
· Proven ability to manage multiple client relationships simultaneously.
· Strong commercial acumen with experience supporting renewals, growth and customer retention.
· Excellent communication skills (verbal and written) with senior stakeholders.
· Strong problem‑solving skills and ability to work cross‑functionally.
· Experience working with software platforms and complex technology products.
Location:
· The role is based at the Nimo office in South Melbourne, with travel and on-site work at lender locations as needed.
· This position offers a unique opportunity to contribute to the growth and success of Nimo while playing a key role in shaping the future of our platform. If you're a strategic thinker with a passion for product and program management, we invite you to apply and be a part of our dynamic team.