Job Title: Account Manager / Product Specialist
Location: Melbourne, VIC (Hybrid – min. 2–3 days/week in-person)
Employment Type: Full-time
About the Role
We are seeking an energetic, detail-oriented Account Manager to join our growing team. In this high-impact role, you will act as the right hand (2iC) to the Founder on all things product, leading product demonstrations, managing inbound leads, and closing sales generated through our existing marketing campaigns.
You will combine hands-on customer relationship management with deep product expertise to drive end-to-end customer acquisition and help shape the growth of the platform.
Key Responsibilities
Sales & Customer Acquisition
Lead Management: Drive end-to-end customer acquisition by qualifying, nurturing, and managing incoming leads from our marketing programs.
Product Demonstrations: Deliver compelling, tailored product demos to prospective clients that highlight key features and value propositions.
Pipeline Ownership: Manage the sales cycle from initial contact to close, ensuring consistent follow-up and high conversion rates.
Product Leadership & Operations
Founder’s 2iC (Product): Serve as the go-to internal and external expert on the platform’s product features, functionality, and use cases.
Customer Feedback Loop: Gather client insights and feedback during sales calls to help inform product development and refinement.
Team Collaboration
Work closely in a tight-knit team environment, maintaining trust, open communication, and high reliability with the Founder and team members.
Key Requirements
Experience: 2–3 years in an Account Management, Customer Success, or Sales role within a SaaS environment.
Location: Based in Melbourne, with the ability to meet in person at least 2–3 times a week (or as required by the business).
Industry Knowledge: Prior exposure to or experience in corporate regulation, compliance, or governance is highly advantageous.
Communication: Exceptional verbal and written communication skills; capable of explaining complex features in simple terms.
Attributes: Self-driven, collaborative, highly adaptable, and eager to take ownership in a fast-paced environment.
What We Offer
High-visibility role working directly alongside the Founder.
Opportunity to become a core product leader as the company scales.
Collaborative, flexible hybrid work model based in Melbourne.