AI Customer Onboarding Specialist

SHAPE THE FUTURE OF AI-POWERED DIGITAL HEALTH

Turn intelligent technology into better patient experiences.

Join Personify Care and help healthcare organisations adopt smarter digital workflows that improve care coordination, reduce administrative burden, and create more connected patient journeys.

About Personify Care

Personify Care is an Australian healthcare SaaS company building technology that transforms how healthcare organisations deliver patient-centred care. Our platform supports clinical teams with digital tools that improve patient outcomes, streamline workflows, and enable smarter care coordination. We operate in a highly regulated environment and take our responsibility to clinicians and patients seriously.

The Opportunity

We're looking for a Customer Onboarding Specialist who thrives at the intersection of healthcare, technology, and human connection. This role is pivotal in setting our customers up for long-term success, from the moment they sign, through go-live and beyond. You'll work closely with clinical and administrative teams at healthcare organisations of varying sizes, guiding them through a structured onboarding journey that is both technically rigorous and deeply empathetic.

What We're Looking For

Essential

• 2+ years in a customer onboarding, project implementation, or customer success role, ideally within SaaS health technology, or with a healthcare background or knowledge.
• Strong project management skills with the ability to scope and manage multiple concurrent onboarding projects
• Excellent communication and facilitation skills. Comfortable running training sessions and/or workshops with mixed clinical and administrative audiences
• High attention to detail and a process-oriented mindset
• Genuine empathy for end users navigating change in high-pressure clinical environments

Desirable

• Demonstrated experience working with healthcare organisations (hospitals, primary care, aged care, or allied health)
• Experience with workflow or process building and configuration tools
• Experience using project management or CS tools (e.g. Hubspot, Gainsight, Jira, Notion, Asana)

Onboarding Key Requirements & Attributes

(Mandatory)

• Strong clear communication
• Understanding of or experience with Digital Health, a healthcare organisation, or speaking to clinicians
• Project management skills, managing multiple projects
• Customer Success/Project Onboarding experience. Including, but not limited to,

Managing customer workshops

• Collecting and refining customer requirements
• Building and configuring customer workflows and digital pathways
• Documenting project scope.

Why Personify Care

• Mission-driven work at the intersection of healthcare and technology.  
• A product that helps patients access and understand their care journey, while freeing clinical and admin teams from manual, repetitive work.
• A supportive, collaborative team environment with a flat structure and direct access to leadership.
• A competitive salary, commensurate with experience.
• A flexible, remote-first work environment.
• The opportunity to shape how an ambitious healthcare SaaS company scales its customer experience.
• And…we have fun along the way.

HELP HEALTHCARE WORK SMARTER WITH AI

This is more than an onboarding role. You'll help healthcare teams translate innovative technology into practical, meaningful change — configuring smarter workflows, enabling clinical teams, and ensuring customers realise the full value of a modern digital health platform.

If you're excited by the intersection of AI, healthcare, technology and customer success, we'd love to hear from you.