Position Description
We're looking for a Client Experience Lead who is passionate about creating exceptional customer experiences and helping people feel seen, supported and valued.
At Real Schools, we work with schools across Australia and New Zealand to build school cultures that build better people. Every interaction a school has with us matters. Every email. Every event. Every registration. Every onboarding conversation. Every follow-up.
You'll be the person who notices the small details that make a big difference. The person who asks, "How could this experience be even better?" and then helps make it happen.
Working across marketing, partnerships and operations, you'll help ensure every touchpoint with Real Schools feels professional, seamless and human.
You'll be fluent in CRM systems and comfortable working with marketing automation tools. You understand how data, workflows and customer journeys connect, and you're confident using technology to help create seamless experiences at scale.
If you love creating order, solving problems and helping people have a great experience, this role could be for you.
Please follow the instructions on how to apply below (we will not accept applications through Seek alone).
About Real Schools and Adam
Real Schools works with educators across Australia and New Zealand to transform school culture through restorative practices.
That means helping schools move away from reactive, inconsistent responses to behaviour and towards something more predictable, fair and human. When that shift happens, classrooms run better, staff feel more confident, and students know how to repair things when they go wrong.
The work is led by our CEO and Founder Adam Voigt, a former principal who’s spent years working alongside schools to make restorative practices practical and sustainable in real settings.
Find out more about Real Schools and Adam Voigt at www.realschools.com.au
About the Job
Own and maintain our CRM (we use HubSpot) and marketing systems, ensuring data is accurate, organised and actionable
Build, manage and improve marketing automations, workflows and customer journeys
Support workshop and event administration from registration through to follow-up
Assist with email marketing campaigns, landing pages and lead generation activities
Generate reports and insights that help the team understand customer behaviour and business performance
Work closely with Marketing, Partnerships and Operations to identify opportunities for system improvements
Manage data hygiene, segmentation and database maintenance
Help implement new systems, processes and technologies as the business evolves
Troubleshoot issues and identify practical solutions before they become problems
Contribute to the smooth running of campaigns, projects and initiatives across the business
Part-time role (4 days per week), with a salary of $100,000 per annum (plus superannuation) pro rata (0.8)
About You
You have at least five years' experience in a client experience, customer success, CRM, marketing operations or similar role
You care deeply about delivering exceptional customer experiences
You love systems, process improvement and finding smarter ways to work
You are experienced in using CRM systems and marketing/email automation, and comfortable building workflows from scratch (and if you’re experienced in HubSpot that’s a bonus)
You are comfortable with technology and willing to learn new systems
You are highly organised and detail-oriented
You are proactive and don't wait to be told what needs fixing
You communicate warmly, professionally and clearly
You enjoy collaborating across teams and building strong relationships
You take ownership and follow things through to completion
You have a valid Working with Children Check (or are willing to obtain one)
Role Location
Flexible location (we are a remotely located team)
How to apply
1. Submit your CV to info@realschools.com.au (we will not be accepting applications directly via Seek)
2. While not mandatory, we’d love you to include a video cover letter (2 minutes maximum) explaining why you’re the right person for the job. If not a video, please include a written cover letter explaining the same.