Client Relationship Manager
Melbourne, VIC
Full-Time
Hybrid Working
Company & Job Overview
Salt are supporting a growing client in the data intelligence industry as they look to expand their Client Services team with the addition of a Client Relationship Manager.
This is an excellent opportunity for an early-career sales, customer success, or account management professional looking to develop their commercial skills within a leading data, research, and intelligence environment. You'll manage a portfolio of clients, helping them maximise the value of their subscription while building long-term relationships that drive customer retention and growth.
Working alongside experienced account managers and commercial leaders, you'll gain exposure to enterprise clients, strategic account planning, and consultative selling while accelerating your career in a high-growth sector.
Key Responsibilities
- Manage a portfolio of customer accounts, ensuring strong engagement and satisfaction
- Support renewal conversations and help maintain recurring revenue across your client base
- Identify opportunities for account growth through additional products, users, and services
- Build and maintain relationships with key stakeholders across client organisations
- Proactively engage clients to understand their business objectives and support their success
- Deliver product demonstrations, account reviews, and value-driven customer discussions
- Assist in developing account plans and identifying expansion opportunities
- Maintain accurate CRM records, pipeline activity, and customer updates
- Partner with internal teams to share customer feedback and contribute to continuous improvement
- Help clients integrate data and intelligence solutions into their daily workflows
Key Experience
- 1-2 years' experience in account management, customer success, sales, business development, or client-facing roles
- Exposure to SaaS, data and analytics, market research, information services, consulting, or technology industries
- Strong relationship-building skills with a customer-first mindset
- Demonstrated ability to communicate effectively with a range of stakeholders
- Commercial awareness and an interest in developing sales and account growth skills
- Strong organisational skills and the ability to manage multiple priorities
- Experience using CRM platforms such as Salesforce or similar systems is advantageous
- Excellent verbal and written communication skills
- A proactive attitude with a willingness to learn and develop professionally
Desirable Experience
- Experience working with subscription-based products or services
- Exposure to sales targets, renewals, or customer retention activities
- Understanding of market intelligence, business research, or data-driven solutions
- Experience presenting to clients or conducting customer meetings
What's on Offer
- Opportunity to join a growing business within the data intelligence sector
- Structured training, mentoring, and career development pathways
- Exposure to well-known organisations across a variety of industries
- Hybrid working environment based in Melbourne
- Competitive salary package plus performance incentives
- Supportive and collaborative team culture focused on learning, growth, and success
This role is ideal for an ambitious professional looking to take the next step in their client management career and build expertise in relationship management, customer success, and commercial growth.
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.