Client Success Manager
RCL Services
5 days ago
Full-time
On-site
Melbourne, Victoria, Australia
The Client Success Manager is responsible for managing the operational performance of client accounts while building strong, trusted relationships with key client stakeholders. This role has a direct impact on revenue, service delivery, and client satisfaction, requiring strong commercial judgement, operational leadership, and stakeholder management capability.
You will work closely with internal teams to ensure client SLAs, performance targets, and compliance requirements are consistently met or exceeded.
What You’ll Be Doing;
Manage day-to-day operational performance of client accounts, ensuring SLAs, KPIs, and revenue targets are achieved
Act as the primary operational contact for clients, managing relationships, meetings, reporting, and audits
Partner with Team Leaders and internal stakeholders to optimise workflows, resourcing, and performance outcomes
Identify risks, trends, and opportunities using data and reporting to drive continuous improvement
Ensure compliance with legal, regulatory, contractual, and quality standards
What You’ll Bring;
Experience in collections, financial services, or regulated customer operations environments
Strong commercial and operational acumen, with the ability to manage performance against targets
Proven stakeholder management skills, including direct client engagement
Experience working with data, reporting, and performance metrics
An intermediate level of skill in MS Excel for reporting functions
Confidence operating in complex, regulated environments
The Mindset You’ll Have;
Client-focused, with the ability to balance commercial outcomes and service quality
Accountable and outcome-driven, with strong follow-through and a high level of initiative
Comfortable challenging constructively to improve performance
Detail-oriented, without losing sight of broader business objectives
Collaborative and solutions-focused in approach
What’s in it for you;
Opportunity to manage high-impact client relationships with direct revenue responsibility
Exposure to senior operational and client stakeholders
Career progression within a growing, regulated services environment
Ongoing development in commercial and operational leadership
Apply today or reach out to danielle_stanton@symbos.com.au for more information.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
About Us;
Symbos is a dynamic and fast-paced group of businesses, committed to delivering service excellence across contact centre operations, legal services, software solutions, and customer engagement. Our group includes four key brands: Recoveriescorp, Symbos Connect, Mason Black + Mendelsons Lawyers, and Sourcewiser. With a strong focus on compliance, innovation, and collaboration, we deliver tailored solutions across a range of industries to meet our clients’ unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success.
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
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You will work closely with internal teams to ensure client SLAs, performance targets, and compliance requirements are consistently met or exceeded.
What You’ll Be Doing;
Manage day-to-day operational performance of client accounts, ensuring SLAs, KPIs, and revenue targets are achieved
Act as the primary operational contact for clients, managing relationships, meetings, reporting, and audits
Partner with Team Leaders and internal stakeholders to optimise workflows, resourcing, and performance outcomes
Identify risks, trends, and opportunities using data and reporting to drive continuous improvement
Ensure compliance with legal, regulatory, contractual, and quality standards
What You’ll Bring;
Experience in collections, financial services, or regulated customer operations environments
Strong commercial and operational acumen, with the ability to manage performance against targets
Proven stakeholder management skills, including direct client engagement
Experience working with data, reporting, and performance metrics
An intermediate level of skill in MS Excel for reporting functions
Confidence operating in complex, regulated environments
The Mindset You’ll Have;
Client-focused, with the ability to balance commercial outcomes and service quality
Accountable and outcome-driven, with strong follow-through and a high level of initiative
Comfortable challenging constructively to improve performance
Detail-oriented, without losing sight of broader business objectives
Collaborative and solutions-focused in approach
What’s in it for you;
Opportunity to manage high-impact client relationships with direct revenue responsibility
Exposure to senior operational and client stakeholders
Career progression within a growing, regulated services environment
Ongoing development in commercial and operational leadership
Apply today or reach out to danielle_stanton@symbos.com.au for more information.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
About Us;
Symbos is a dynamic and fast-paced group of businesses, committed to delivering service excellence across contact centre operations, legal services, software solutions, and customer engagement. Our group includes four key brands: Recoveriescorp, Symbos Connect, Mason Black + Mendelsons Lawyers, and Sourcewiser. With a strong focus on compliance, innovation, and collaboration, we deliver tailored solutions across a range of industries to meet our clients’ unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success.
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
Back to job listing