Are you passionate about improving customer experience, streamlining service delivery and building commercial processes that make a real impact?
Pinpoint Talent are partnering with a leading healthcare organisation to appoint an experienced Commercial & Customer Operations Manager to support a high-performing technology team. This is a hands-on opportunity where you'll play a key role in improving customer engagement, strengthening service delivery and establishing the operational foundations required to support future growth.
This initial three-month contract offers the opportunity to make an immediate impact, with a strong likelihood of extension.
About the Role Working closely with the Director and collaborating across Finance, Business Analysis, Project Delivery and Technical teams, you'll be responsible for improving customer operations by developing commercial artefacts, streamlining onboarding processes and enhancing service visibility.
You'll be instrumental in creating consistent, scalable processes that improve the customer experience while ensuring service commitments are effectively managed.
Key Responsibilities
You'll ideally bring experience in:
What's on Offer?
Pinpoint Talent are partnering with a leading healthcare organisation to appoint an experienced Commercial & Customer Operations Manager to support a high-performing technology team. This is a hands-on opportunity where you'll play a key role in improving customer engagement, strengthening service delivery and establishing the operational foundations required to support future growth.
This initial three-month contract offers the opportunity to make an immediate impact, with a strong likelihood of extension.
About the Role Working closely with the Director and collaborating across Finance, Business Analysis, Project Delivery and Technical teams, you'll be responsible for improving customer operations by developing commercial artefacts, streamlining onboarding processes and enhancing service visibility.
You'll be instrumental in creating consistent, scalable processes that improve the customer experience while ensuring service commitments are effectively managed.
Key Responsibilities
- Manage the renewal of customer Service Level Agreements (SLAs).
- Develop SLAs for new customers and services.
- Create and implement standardised Statement of Work (SOW) and work package templates.
- Establish and maintain a central register of customer commitments, SLAs and service status.
- Support the backlog of customer service requests and improve service coordination.
- Work collaboratively with internal stakeholders to improve customer onboarding and engagement.
- Identify operational improvements and provide recommendations to enhance the long-term customer service model.
You'll ideally bring experience in:
- Customer Success, Service Delivery or Commercial Operations.
- Developing and managing SLAs, SOWs and customer documentation.
- Stakeholder engagement across business and technical teams.
- Process improvement and operational excellence.
- Managing competing priorities in fast-paced environments.
- Strong written communication, documentation and facilitation skills.
- Delivering practical outcomes with minimal supervision.
What's on Offer?
- Immediate start.
- Initial contract through to the end of September 2026 with strong extension potential.
- Flexible working arrangements.
- Opportunity to influence how customer services are delivered within a growing technology function.
- Collaborative, supportive team environment.
- Brisbane CBD location.