About The Careers Department
The Careers Department is one of Australia's fastest-growing education technology companies, helping students discover careers, build employability skills, and connect with industry through interactive digital experiences.
Our platform is used by hundreds of schools and universities across Australia, providing career exploration, virtual work experiences, skills training and data-driven insights that help prepare young people for the future of work.
We're a technology company first—building products that solve real problems and scale nationally. As we continue to grow, we're looking for people who love working with customers, technology and data to help drive business growth.
About the Role
We're looking for an ambitious Customer Growth Manager who enjoys building relationships, driving customer outcomes and helping businesses grow.
You'll own a portfolio of school and education sector customers, helping them successfully adopt our platform while identifying opportunities to increase engagement, improve retention, expand usage and drive long-term customer value.
You'll work closely with our Sales, Product and Marketing teams, acting as the voice of the customer while using data, technology and commercial thinking to help shape both customer success and company growth.
If you enjoy technology, SaaS, KPIs, business strategy and working directly with customers, you'll thrive in this role.
What You'll Be Doing
Customer Success
Manage a portfolio of customer accounts, building strong long-term relationships
Lead onboarding and implementation for new customers
Deliver tailored product demonstrations and strategic account reviews
Become a trusted advisor to customers, helping them achieve successful outcomes
Growth & Commercial Success
Drive customer adoption and platform utilisation
Identify opportunities for account growth, upgrades and expansion
Lead renewal conversations and maximise customer retention
Work towards commercial growth targets and customer success KPIs
Events & Customer Engagement
Represent The Careers Department at conferences, exhibitions and industry events across Australia.
Present our platform to prospective and existing customers through webinars, workshops and live demonstrations.
Build relationships with school leaders, educators and industry partners through networking and customer events.
Collaborate with the Marketing team to deliver engaging customer experiences that strengthen our brand and support business growth.
Product & Data
Analyse customer usage data and identify opportunities to improve engagement
Monitor customer health and proactively reduce churn risk
Gather customer feedback to influence future product development
Collaborate with Product to improve customer experience
Cross-functional Collaboration
Work alongside Sales to ensure smooth customer handovers
Partner with Marketing on customer engagement initiatives
Support Product launches and feature adoption
Contribute ideas to improve internal processes and customer experience
About You
We're less interested in whether you've worked in education, and more interested in finding someone who loves building relationships, solving problems and helping customers succeed.
You'll likely have experience in:
Customer Success
Account Management
SaaS
Technology
Business Development
Client Success
Customer Experience
You'll also bring:
A commercial mindset and passion for helping customers grow
Strong relationship-building and communication skills
Confidence presenting software and running customer meetings
An analytical approach, using data to make decisions
Excellent organisation and project management skills
A proactive attitude and ability to work independently
Curiosity about technology and digital products
A desire to work in a growing, fast-paced business
Experience in education or edtech is welcomed but definitely not essential.
Why Join Us?
You'll join a growing technology company where your ideas genuinely influence the direction of the business.
We move quickly, encourage innovation, and give our team the opportunity to take ownership and make an impact.
We offer:
Modern Surry Hills office close to public transport, cafés and restaurants
A collaborative, ambitious and supportive team
Significant opportunities for career progression as we continue to grow
Exposure across Customer Success, Product, Sales and Strategy
Early Finish Fridays
Interstate travel opportunities
A role where you'll directly influence customer growth and business success
The Person We're Looking For
This role is ideal for someone who enjoys:
Building relationships rather than providing reactive support
Working towards goals and KPIs
Growing customer accounts
Learning new technology
Solving business problems
Using data to make decisions
Working in a fast-growing SaaS environment
Having real ownership over customer outcomes
If you're looking for a role where you can combine customer relationships, commercial thinking and technology in a growing Australian business, we'd love to hear from you.