Customer Onboarding & Expansion Lead | Top Venture-Backed Auckland FinTech

Location: Auckland Employment type: Full time Location type: Hybrid Team: Go-to-market / Customer

One co-branded Mastercard, four benefit modules, and an IRD binding ruling that means the money employees put in goes further than any gift card or reimbursement ever could. Public transport, gifting, allowances, reward and recognition, all on a single card, all tax-efficient, all actually used.

We've signed 500+ companies, including Air New Zealand, PwC and Spark. We're live in Australia and we've just launched in the US. The product sells. The market is large and growing.

Sales is winning. Signed logos are stacking up faster than we turn them on, and that is exactly the problem we need you to solve. Getting a customer from "signed" to "live, adopted and growing" is where booked revenue becomes real revenue, and right now that motion is ours to build properly.

You'll own a large subset of our customers from the day they sign to the day they're live, enrolled, using the platform, and expanding into their next module. Not a support queue. Not passive admin. The full arc, at speed.

We have around 500 customers today: 100-plus enterprise, hundreds of mid-market and SMEs. Implementations run the full range, from technical builds with large customer-side teams down to self-serve portal sign-ups.

About 80% are fast and high-velocity, and that is your patch. You'll run transactional onboarding at pace, with an eye trained on the moment a single-module logo is ready to become a multi-module account.

• Speed to LIVE. Own the high-velocity flow from signed to live
• Adoption. Drive employee enrolment and utilisation so the revenue we booked shows up, and keeps showing up.
• Expansion. Grow live accounts from one module into more. Turn single-module logos into multi-module accounts.
• Build the engine. Template and drive efficiency - make the next hundred onboardings faster than the last hundred.

We run our own internal AI operating system. It already does the heavy lifting across sales and support - you'll bring the same discipline to onboarding and expansion.

Day to day, you'll use AI to draft go-live plans, drive the CRM (Hubspot), draft emails and setup steps in minutes, keep the signed-not-live book clean, and surface who's stuck and who's ready to expand. If AI isn't already how you work, this isn't the role for you.

• Customers reach LIVE status faster, month on month.
• Live customers are adopting, with utilisation, enrolment and usage climbing.
• Single-module logos are becoming multi-module accounts.
• You always know the state of the book, and the weekly review runs off your numbers.
• Complex or product-blocked work gets escalated cleanly, never left to drift.

• You've owned onboarding, implementation, customer success or account management in a fast-moving SaaS or FinTech environment, and you've carried a number.
• You're organised to the point of being slightly annoying about it. A clean onboarding pipeline is your baseline, not your stretch goal.
• You're commercial. You can tell the difference between a customer who needs help and a customer who's ready to buy more, and you act on both.
• You default to building. Given a messy manual process, your instinct is to template and automate it, not to do it faster by hand.
• You already work AI-first, and you can show us how.

• Does turning a signed logo into a live, growing account sound like the actual job, rather than the boring bit after the sale?
• Have you ever automated yourself out of your own busywork, then gone looking for the next thing to kill?
• Are you happy being measured on numbers you'd defend to the CEO?
• Are you looking for pressure and opportunity in an internationally scaling, high paced environment?

Speed is a feature. Every day a signed customer isn't live is revenue sitting still. We move.

Own the outcome. You don't hand a customer off and hope. You own live, adopted and growing, end to end.

Build the machine, don't just work the queue. Anyone can grind through onboardings. We'd rather you make the next hundred easier.

AI-first, human where it counts. Let the system do the repeatable work. Spend your judgment where judgment actually matters.

Numbers you'd defend. We run off real signals, not vibes. Know your book cold.

• Base: $90,000
• OTE: $140,000

Clear targets, and commission that rewards the two things that create real value: getting customers live fast, and expanding them into more modules.

Apply via our Linkedin job ad. If your application reads as automated or generic, you won't progress.

The fast track. If, after researching us, you're convinced you should skip the queue and talk to us directly:

1. Find our CEO's number.
2. Call him.
3. Convince him you're worth interviewing.

**No recruiters, please**