Customer Onboarding Manager
Jobgether
4 hours ago
Full-time
Hybrid (Australia)
Australia
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Manager in Australia.
This role offers an exciting opportunity to guide new customers through a seamless onboarding journey while driving long-term success and satisfaction. You will act as a trusted partner from day one, helping clients adopt innovative solutions and align them with their business goals. Working in a fast-paced, collaborative environment, you’ll engage with cross-functional teams to ensure smooth implementations and continuous improvements. The position combines customer interaction, project coordination, and problem-solving to deliver measurable outcomes. It’s ideal for someone who thrives in dynamic settings and enjoys building strong relationships. You’ll play a key role in shaping customer experiences and contributing to overall growth.
Accountabilities:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role offers an exciting opportunity to guide new customers through a seamless onboarding journey while driving long-term success and satisfaction. You will act as a trusted partner from day one, helping clients adopt innovative solutions and align them with their business goals. Working in a fast-paced, collaborative environment, you’ll engage with cross-functional teams to ensure smooth implementations and continuous improvements. The position combines customer interaction, project coordination, and problem-solving to deliver measurable outcomes. It’s ideal for someone who thrives in dynamic settings and enjoys building strong relationships. You’ll play a key role in shaping customer experiences and contributing to overall growth.
Accountabilities:
- Lead end-to-end onboarding processes for new customers, ensuring a smooth and efficient implementation experience
- Conduct detailed product walkthroughs and training sessions to drive adoption and maximize platform value
- Communicate onboarding requirements, timelines, and expectations clearly to stakeholders
- Build and maintain strong relationships with customer stakeholders, understanding their goals and operational needs
- Collaborate with Sales, Customer Success, Product, and Engineering teams to address customer needs and improve processes
- Manage customer data migrations and ensure accuracy and completeness throughout onboarding
- Capture feedback, identify improvement opportunities, and contribute to enhancing onboarding workflows and tools
- Proactively resolve issues and ensure a high level of customer satisfaction during early lifecycle stages
- 1-2 years of experience in customer onboarding, implementation, or a client-facing role
- Strong project management and organizational skills with the ability to handle multiple priorities
- Proven ability to build relationships with stakeholders at various levels, including senior leadership
- Excellent communication and interpersonal skills, with a customer-first mindset
- Experience resolving customer issues proactively and collaborating across teams
- Analytical thinking with the ability to understand customer needs and translate them into actionable solutions
- Familiarity with CRM tools such as HubSpot or similar platforms is a plus
- Bachelor’s degree preferred
- Competitive salary and flexible remote or hybrid work options
- Comprehensive medical, dental, and vision coverage, with strong employer contributions
- Generous paid time off, holidays, and parental leave programs
- 401(k) plan with employer matching contributions
- Wellness stipend and access to mental health support resources
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life insurance and disability coverage for added financial security
- Professional development support and home office stipend
- Opportunities for career growth within a collaborative and supportive environment
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.