Customer Onboarding Specialist / Implementation Specialist

Role Description The Customer Onboarding Specialist / Implementation Specialist is a part-time, remote role responsible for guiding new customers through the successful setup and adoption of Togo AI Lab solutions. Day-to-day tasks include coordinating onboarding meetings, understanding customer requirements, configuring product settings, and walking customers through key features and best practices. The role involves providing clear instructions, answering customer questions, and documenting implementation steps and outcomes. This specialist will also collect feedback, identify common issues or improvement opportunities, and collaborate with product and support teams to refine onboarding processes. The role requires proactive communication, organized follow-through, and a strong focus on customer satisfaction and long-term engagement.

Qualifications

• Strong interpersonal skills and a customer-focused mindset to build trust and foster positive relationships.
• Experience in customer support and customer satisfaction, with the ability to resolve issues and ensure a smooth onboarding experience.
• Solid communication skills, including clear verbal and written communication for explaining technical concepts to non-technical audiences.
• Analytical skills to understand customer needs, interpret usage data or feedback, and identify process improvements.
• Ability to work independently in a remote setting, manage multiple onboarding projects, and prioritize tasks effectively.
• Comfort with technology and SaaS products; experience with AI or software implementation is beneficial.
• Familiarity with CRM or ticketing systems and basic project coordination practices is a plus.
• Relevant experience in customer success, implementation, or support; education in business, communications, or a related field is advantageous but not required.