Customer Onboarding Specialist / Implementation Specialist

Role Description This part-time remote role as a Customer Onboarding Specialist / Implementation Specialist at DI SOLAR focuses on guiding new customers through the setup and adoption of our solutions. Day-to-day responsibilities include conducting onboarding calls, understanding customer requirements, configuring basic account settings, and providing clear instructions and documentation to help customers get started smoothly. The specialist collaborates with internal teams to resolve issues, ensures successful implementation milestones are met, and follows up with customers to confirm that their expectations are being met. The role also involves collecting customer feedback, identifying opportunities to improve the onboarding process, and maintaining accurate records of customer interactions and implementation status.
Qualifications

• Candidates should possess strong interpersonal skills and a customer satisfaction mindset to build trust and foster positive relationships during onboarding.
• Candidates should possess customer support and communication skills to respond to inquiries clearly, manage expectations, and provide guidance throughout implementation.
• Candidates should possess analytical skills to understand customer needs, interpret data, and troubleshoot basic configuration or process issues.
• Candidates should have organizational and time management skills to handle multiple onboarding projects, prioritize tasks, and meet agreed timelines.
• Comfort with remote collaboration tools, CRM or ticketing systems, and basic technical aptitude for learning solar or energy-related platforms quickly.
• Prior experience in customer onboarding, implementation, or customer success roles is preferred, ideally within SaaS, technology, or renewable energy industries.
• Ability to work independently in a remote environment, with attention to detail and a proactive approach to problem-solving.