Customer Onboarding Specialist / Implementation Specialist

Role Description This part-time remote role as a Customer Onboarding Specialist / Implementation Specialist focuses on guiding new B2B customers through the setup and adoption of FLOORCOLLECTION’s flooring solutions. Daily responsibilities include coordinating onboarding calls, understanding customer requirements, and configuring products and services to match business needs. The specialist will create clear onboarding plans, provide training sessions and documentation, and ensure a smooth transition from sales to active usage. The role also involves monitoring implementation progress, resolving customer issues, collaborating with internal teams to address technical or logistics questions, and following up to ensure high customer satisfaction and long-term retention.
Qualifications

• Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction to build trust and maintain positive long-term relationships.
• Candidates should possess Customer Support experience, including handling inquiries, troubleshooting issues, and providing proactive guidance during onboarding.
• Candidates should possess Analytical Skills to understand customer requirements, interpret data or usage patterns, and optimize implementation processes.
• Candidates should possess excellent Communication skills, both written and verbal, to explain technical and process details clearly to diverse stakeholders.
• Experience in B2B environments, preferably in construction, flooring, or related industries, is beneficial.
• Strong organizational and time-management skills, with the ability to manage multiple onboarding projects simultaneously.
• Comfort with remote collaboration tools and basic CRM or project management systems.
• Relevant education or training in business, customer success, logistics, or a related field is an advantage.