Customer Onboarding Specialist (SaaS & Healthtech/care Experience)

About Personify Care

Personify Care is an Australian healthcare SaaS company building technology that transforms how healthcare organisations deliver patient-centred care. Our platform supports clinical teams with digital tools that improve patient outcomes, streamline workflows, and enable smarter care coordination. We operate in a highly regulated environment and take our responsibility to clinicians and patients seriously.

The Opportunity

We're looking for a Customer Onboarding Specialist who thrives at the intersection of healthcare, technology, and human connection. This role is pivotal in setting our customers up for long-term success, from the moment they sign, through go-live and beyond. You'll work closely with clinical and administrative teams at healthcare organisations of varying sizes, guiding them through a structured onboarding journey that is both technically rigorous and deeply empathetic.

What We're Looking For

Essential

• 2+ years in a customer onboarding, project implementation, or customer success role, ideally within SaaS health technology, or with a healthcare background or knowledge.
• Strong project management skills with the ability to scope and manage multiple concurrent onboarding projects
• Excellent communication and facilitation skills. Comfortable running training sessions and/or workshops with mixed clinical and administrative audiences
• High attention to detail and a process-oriented mindset
• Genuine empathy for end users navigating change in high-pressure clinical environments

Desirable

• Demonstrated experience working with healthcare organisations (hospitals, primary care, aged care, or allied health)
• Experience with workflow or process building and configuration tools
• Experience using project management or CS tools (e.g. Hubspot, Gainsight, Jira, Notion, Asana)

Onboarding Key Requirements & Attributes

(Mandatory)

• Strong clear communication
• Understanding of or experience with Digital Health, a healthcare organisation, or speaking to clinicians
• Project management skills, managing multiple projects
• Customer Success/Project Onboarding experience. Including, but not limited to,
• Managing customer workshops
• Collecting and refining customer requirements
• Building and configuring customer workflows and digital pathways
• Documenting project scope.

Why Personify Care

• Mission-driven work at the intersection of healthcare and technology.  
• A product that helps patients access and understand their care journey, while freeing  clinical and admin teams from manual, repetitive work.
• A supportive, collaborative team environment with a flat structure and direct access to leadership.
• A competitive salary,  commensurate with experience.
• A flexible, remote-first work environment.
• The opportunity to shape how an ambitious healthcare SaaS company scales its customer experience. And…we have fun along the way.