About HirePOS
HirePOS is an established Australian SaaS business providing software for the hire, rental, events, construction and equipment industries.
Our platform helps businesses manage bookings, inventory and availability, invoicing, payments, customer communication, reporting and day-to-day operations from one central system.
We are looking for a commercially minded, customer-facing software professional to help suitable prospects move from first enquiry through to trial, discovery, demo, subscription and early adoption.
This is not a traditional high-pressure sales role. It is also not a general support role.
About the Role
This role sits between sales, customer success, onboarding and product understanding.
You will be responsible for keeping new customer opportunities moving. This includes making sure leads are followed up, trial users are engaged, demos are booked, customer needs are understood, and new customers are handed over clearly into onboarding and support.
The successful person will be organised, commercially aware, confident speaking with business owners, and comfortable learning and explaining business software.
You will not be expected to know HirePOS on day one. You will be trained by senior team members and will shadow customer sessions before gradually running standard demos yourself.
As this is a fully remote, customer-facing role, you will need to be comfortable managing your own day, communicating clearly with the team, and maintaining a reliable internet connection and suitable workspace for customer calls, software demos and focused follow-up work.
What You’ll Do
In this role, you will:
Follow up new enquiries, leads and trial users
Help prospects start and engage with their trial
Book and conduct discovery and demo sessions
Understand customer workflows and business needs
Explain how HirePOS can support common operational processes
Keep CRM records, notes and next steps up to date
Follow up after demos and help suitable customers progress
Coordinate onboarding handovers with our support team
Remain a clear contact for new customers during their early adoption
Escalate specialist questions to the right internal person
What We’re Looking For
We are looking for someone with:
Excellent customer-facing communication skills
Strong practical business literacy
Strong experience using, supporting or working with business software
Confidence speaking with business owners, managers and staff
Curiosity about how different businesses operate
Good organisation and follow-up habits
The ability to learn software quickly
Confidence working remotely with strong self-management and communication skills
A practical, consultative and helpful communication style
The judgement to know when to ask for help or escalate
You do not need to be highly technical, but you should be confident learning and explaining practical business software.
Strong business software experience and a practical understanding of operational businesses are more important than a traditional sales background.
Highly Regarded Experience
Experience in the following areas will be very highly regarded:
Hire or rental industry experience
SaaS industry experience
Additional advantageous experience includes:
Events
Construction
Logistics
Trade services
Field service
Office management or operations coordination
Customer success or onboarding
Bookkeeping
Business software support or implementation
This Role May Suit You If
You enjoy:
Asking good questions
Understanding customer problems
Explaining software clearly
Keeping things organised and followed up
Helping customers make good decisions, rather than pushing unsuitable customers across the line
What Success Looks Like
In this role, success means helping suitable prospects become confident, low-friction, long-term HirePOS customers.
You will help ensure:
New enquiries are followed up properly
Trial users receive the right guidance
Demos and discovery conversations are well coordinated
Prospects understand whether HirePOS is the right fit
Customer expectations are clear before subscribing
Onboarding handovers are smooth
New customers feel supported during their first few months
The team has better visibility over why opportunities convert, stall or drop away
Training and Growth
You will be trained on HirePOS and supported by experienced team members.
In the first few months, you will learn the product, shadow demos and customer conversations, take ownership of CRM hygiene, follow up leads and trial users, and gradually begin running standard demos.
Over time, this role is expected to take ownership of the full customer acquisition and onboarding journey. As the business grows, you will have increasing involvement in improving trial onboarding, customer education material, help guides, training content and customer journey design. This is a role for someone who wants to build, not just execute.
Why Join HirePOS?
This is an opportunity to join a proven Australian SaaS business in a practical, customer-facing role with real ownership.
You will work with a product that solves genuine operational problems for businesses and play an important part in helping new customers adopt it successfully.
This role would suit someone who enjoys software, business operations, customer conversations and structured follow-up.
How to Apply
If you are commercially minded, software-savvy and enjoy helping customers understand and adopt practical business systems, we would love to hear from you.
Please apply with your resume and a short cover letter outlining your experience with business software, customer communication, demos, onboarding, operations or customer success.