Customer Success (AI / HealthTech)

About Medbill

Medbill is one of Australia's leading healthcare technology and medical billing businesses, supporting over 1,000 specialist doctors and practices nationwide.

We're looking for someone who enjoys helping customers, solving problems, and is interested in building a career in Customer Success, Account Management, or Sales.

About the Role

This is a great opportunity for someone currently working in Customer Success, Technical Support, Customer Support, ideally from either a SaaS or HealthTech background with exposure to SaaS onboarding, customer success, and commercial conversations.

You'll work with doctors, practice managers, and the Medbill Team to help client's successfully adopt Medbill's services and technology and navigate the complexity of Australia's healthcare and payments ecosystem.

What You'll Do

• Support onboarding of new customers
• Help customers get the most from our platform
• Respond to customer enquiries and coordinate issue resolution
• Assist with provider registrations and setup activities
• Maintain customer information in Zoho CRM
• Identify opportunities to improve the customer experience
• Work closely with Sales, Product, and Operations teams

About You

• Experience in Customer Support, Technical Support, Help Desk, or SaaS Support
• Strong communication and relationship-building skills
• Comfortable learning new technology and explaining it to others
• Organised, proactive, and customer-focused
• Interested in developing a career in Customer Success, Account Management, or Sales

Why Join Medbill?

• Build your career in a growing HealthTech business
• Gain exposure to Customer Success and Sales
• Work with AI-enabled healthcare technology
• Learn directly from experienced business and technology leaders
• Team Leadership opportunities to step up.

Spring Hill, Brisbane | Full Time