Customer Success Associate

This is an entry-level role designed for someone who is early in their career and genuinely excited about the world of SaaS, Customer Success, and real estate.

Mentored by some of the most experienced practitioners in the industry, you’ll be working closely with the 20 largest real estate brands in the country, across eMail, SMS and Social Media. 

You'll underpin our Onboarding, Customer Success, and Account Management teams — supporting the day-to-day needs of our customers while building the skills and knowledge to step into a specialist track.

You'll be speaking to real customers, solving real problems, and getting a front-row seat to how a commercially-driven Customer function operates. If you're hungry to learn and ready to contribute from day one, this role is built for you.

• A clear career pathway — this role is the launchpad into our Onboarding, CSM, or Account Management tracks
• Hands-on mentorship from experienced CS and AM professionals
• Exposure to a commercially ambitious, fast-growing SaaS business
• A genuinely supportive, fun team culture based in Brisbane
• The opportunity to grow with a business that's scaling fast and building something special

• Support the Customer team with customer communications, scheduling, CRM updates, and follow-ups
• Assist Onboarding Managers in coordinating customer kick-offs and tracking onboarding milestones
• Help CSMs maintain account health records and prepare materials for customer check-ins and reviews
• Handle lower-complexity customer queries with confidence and care, escalating when needed
• Shadow customer calls across all three tracks — Onboarding, CS, and Account Management — to build your understanding of the full customer lifecycle
• Maintain clean, accurate data across our CRM and customer success platform
• Contribute ideas and flag what you're noticing — we genuinely want to hear it

You don't need years of experience. You need the right attitude, a sharp mind, and a genuine desire to be great at this.

You're the right fit if you:

• Are organised, reliable, and take ownership of your work without needing to be chased
• Communicate clearly and professionally — in writing and in conversation
• Are curious by nature and ask good questions
• Care about doing right by customers, not just closing tickets
• Thrive in a fast-moving environment and can juggle multiple things at once
• Have some exposure to SaaS, tech, or real estate (helpful, not required)
• Are excited by the idea of building a career in Customer Success or Account Management

iRealty is Australia's leading real estate marketing platform. We help real estate agents and offices build stronger relationships with their databases, surface high-intent buyers and sellers, and close more deals — through smart, automated email, SMS, and AI-powered marketing.

We're a tight-knit, Brisbane-based team with a big commercial ambition: to be the most effective customer marketing engine in the real estate industry. We believe the Customer function is critical to the business — and we're building the team to prove it.

We hire people who live these, not just say them:

• Team Player — we win together
• Own It — take responsibility, follow through, make it happen
• Build Pipelines, Not Buckets — think commercially, always
• Always Curious — keep learning, keep asking why
• Celebrate — recognise the wins, big and small