Customer Success Associate

Customer Success Associate

Effica | TABC Group

Full-time | On-site | Lightsview, Adelaide SA

$65,000 - $72,000 + superannuation

Effica is building Australia’s first AI-native care management platform for the NDIS sector, right here in Adelaide.

We’re looking for a Customer Success Associate to help NDIS providers onboard, learn, and get real value from Effica and Effie, our AI co-pilot.

No SaaS experience required. No NDIS experience required. No degree required.

We hire for attitude, curiosity, warmth, and follow-through. We’ll train you on the rest.

What You’ll Do

You’ll be the friendly human voice helping customers feel confident with new technology.

In this role, you will:

• Onboard new NDIS provider customers onto Effica
• Train users in plain English, without jargon
• Help customers understand how to work with Effie, our AI co-pilot
• Spot early signs when customers need help and proactively reach out
• Collect customer feedback and pass it to our product and AI teams
• Help shape a platform being built for the future of care in Australia

Who We’re Looking For

You may be a great fit if:

• You enjoy talking to people and helping them feel understood
• You can explain complicated things simply and patiently
• You’re curious about software, AI, and the NDIS sector
• You take ownership and finish what you start
• You’re comfortable using computers and learning new tools
• You communicate clearly and warmly in English
• You’re excited by the idea of working with AI every day

What You Don’t Need

You do not need:

• A degree
• Prior Customer Success experience
• SaaS experience
• NDIS experience
• AI or technical experience
• “5+ years in a similar role”

If you have the right spark, we’ll teach you.

What We Offer

• $65,000 - $72,000 base salary + super
• Structured 90-day training pathway
• Clear progression toward Customer Success Manager for the right person
• Mentoring from the founder and a close, supportive team
• A front-row seat to one of Australia’s most exciting AI products
• A modern Adelaide office in Lightsview
• Meaningful work supporting better outcomes in the disability sector

About Effica

Effica is part of TABC Group, a family of Australian companies rebuilding the NDIS sector from the inside, including Tibii, and Effica.

We’re founder-led, AI-native, and growing quickly. We believe the care sector deserves software built specifically for it, not generic systems patched together after the fact.

How To Apply

Please send:

1. Your CV
2. A short note, 200 words max, answering:

Tell us about a time you helped someone understand something they were nervous about. What did you do, and what happened?

We read every application personally.

Effica and TABC Group are equal-opportunity employers. We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all gender identities, and people from all cultural backgrounds.