Customer Success Associate
EROAD
1 day ago
Full-time
Hybrid (Auckland, Auckland, New Zealand)
New Zealand
About EROAD
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.
We’re looking for a Micro Customer Success Manager to support a portfolio of small business customers, ensuring they get real value from our products and services.
About The Role
In this role you you’ll manage a portfolio of customers within the <$40k ARR segment, supporting onboarding, engagement, and long-term customer value.
You'll also drive retention through renewals, upgrades, and add-on sales and deliver proactive, scalable customer support.
In This Role You Will
To be successful in this role, you need to be passionate about delivering outstanding service and thrive in a collaborative team environment.
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.
We’re looking for a Micro Customer Success Manager to support a portfolio of small business customers, ensuring they get real value from our products and services.
About The Role
In this role you you’ll manage a portfolio of customers within the <$40k ARR segment, supporting onboarding, engagement, and long-term customer value.
You'll also drive retention through renewals, upgrades, and add-on sales and deliver proactive, scalable customer support.
In This Role You Will
- Manage a portfolio of small business customers to drive satisfaction and retention
- Guide customers on the best EROAD products based on their needs
- Support onboarding through training and resources
- Process upgrades, renewals, and add-ons accurately
- Respond to customer queries within SLA and resolve issues end-to-end
- Maintain accurate CRM records of customer interactions
- Ensure follow-up and closed feedback loops
- Identify and support process improvements
- Collaborate with the wider Customer Success team
To be successful in this role, you need to be passionate about delivering outstanding service and thrive in a collaborative team environment.
- 2+ years experience in a customer-facing or support role
- Able to manage multiple priorities in a fast-paced environment
- Strong communication skills with a customer-first mindset
- Highly organised and detail-oriented
- Adaptable, curious, and eager to learn
- Experience with CRM or SaaS products (desirable)
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.