Customer Success Executive

Co-Founder – Customer Success

Location: Remote

Equity: 20%

Company Stage: Early-Stage Digital Marketing Agency

About Us

We are building a digital marketing agency focused on helping businesses grow through strategic marketing, performance-driven campaigns, and scalable digital solutions. We are currently assembling a founding team to establish the agency and build long-term client relationships.

Role Overview

We are looking for a Customer Success Manager to join as a co-founder and ensure client satisfaction, retention, and long-term growth. You will be responsible for managing client relationships and ensuring the successful delivery of services.

This is a founding role offering 20% equity, with no compensation until the agency generates sustainable cashflow.

Responsibilities

• Manage and maintain strong relationships with clients

• Onboard new clients and ensure a smooth start

• Act as the main point of contact for client communication

• Ensure client satisfaction and retention

• Identify upsell and cross-sell opportunities

• Monitor campaign performance and communicate results to clients

• Gather client feedback and improve service delivery

• Collaborate with internal teams to ensure quality execution

Requirements

• Experience in customer success, account management, or client relations

• Strong communication and relationship-building skills

• Ability to manage multiple clients effectively

• Problem-solving mindset and attention to detail

• Understanding of digital marketing services is a plus

• Comfortable working in an early-stage startup environment

• Long-term commitment and ownership mindset

What You Get

• 20% founding equity in the digital marketing agency

• Core role in building client relationships and retention

• Direct impact on client satisfaction and long-term growth

* Long-term financial upside once the agency achieves sustainable cashflow