Customer Success - Freight Forwarding

About Us:

Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably.

The Role:

Are you looking to take your freight forwarding skills to the next level and embark on an exciting career journey? We are currently looking for a passionate, experienced and dynamic team player to join our Customer Success team!

Reporting to the Head of Customer Success, you will be part of a team that’s committed to delivering world-class customer service and driving excellence through collaboration. Using our Customer Success technology and Ligentia systems, you’ll create a seamless experience for our valued customers.

Key Responsibilities:

• Resolve customer queries within defined Service Level Agreements (SLA’s)

• Work with global Customer Success teams to resolve problems

• Manage customer expectations

• Purchase order management

• Respond to customer enquiries regarding bookings, new orders, status updates, tracking, billing and transport

• Liaise with overseas agents for booking controls

• Preparation and management of reports

Skills and Experience:

• CargoWise experience is a must

• Knowledge of freight forwarding (end-to-end supply chain)

• Minimum 3 years’ experience in a Customer Success/Account Manager role within freight forwarding is highly regarded  

• Customer service skills and customer management skills through email and phone

• Moderate excel skills an advantage

• Talent for simultaneously managing numerous relationships

• Ability to manage multiple issues simultaneously, prioritise and resolve issues within defined SLA’s

Why Join Us:

• We offer a hybrid work model with one day per week working from home and open to discussing additional flexibility

• Generous salary package plus bonus opportunity

• Career progression opportunities

• Employee wellbeing program

• Onsite parking

• Join a well-established organisation which promotes a culture of professional and personal development

• Paid birthday leave!