Customer Success & Implementation Coordinator

About Us

Lightsail is an Australian software and consulting company behind Safeteams, a growing Safety Management System used by organisations across transport, logistics, construction, and other operational industries.

We are looking for a casual or part-time team member to assist with client onboarding, customer support, administration, training, and business analysis activities as we continue to grow.

About the Role

This is a hands-on support role working closely with clients and our internal team to help deliver a great customer experience and continuously improve how clients use the platform.

Key responsibilities include:

• Assisting with onboarding new Safeteams clients
• Supporting customer enquiries and platform support requests
• Configuring users, sites, forms, inductions, and settings
• Delivering online customer training and “train the trainer” sessions
• Assisting with customer success and follow-up activities
• Gathering customer feedback and helping document business requirements
• Assisting with process mapping, workflow reviews, and solution improvements
• General administration and coordination tasks
• Helping maintain support documentation and knowledge base content

About You

You will ideally have:

• Strong communication and organisational skills
• Confidence working with software platforms and clients
• Experience in customer support, onboarding, administration, training, or business analysis
• The ability to understand operational processes and identify improvement opportunities
• The ability to work independently and manage priorities

Experience in WHS, compliance, transport, SaaS platforms, or process improvement would be highly regarded but is not essential.

What We Offer

• Flexible casual / part-time arrangement
• Remote work from home flexibility
• Opportunity to grow with a fast-moving software business
• Exposure to software delivery, customer success, and operational consulting
• Supportive and practical team environment

To apply, please answer the following questions, supply your resume and provide a short introduction outlining your experience and availability.