Customer Success Intern

About Supy

Supy is a back-of-house SaaS platform for multi-location restaurant operators, replacing spreadsheets, manual ordering, and disconnected stocktake processes with a single system for inventory management, recipe costing, supplier management, and purchase order automation. We operate across the UAE, UK, Europe, and APAC, and are expanding our Australian operations from our Sydney base.

Role Overview

We are seeking a Customer Success Intern to join our APAC team in Sydney. This is a hands-on, six-month paid internship in which you will contribute to live customer accounts under the direct supervision of a senior Customer Success Manager. The role is designed to develop the operational skills, product knowledge, and customer judgement required to progress into a full Customer Success Manager position.

Key Responsibilities

• Monitor product adoption across a portfolio of live Australian accounts and identify early indicators of risk
• Prepare pre-meeting briefs and account summaries using HubSpot, Gleap, and Fathom
• Attend customer meetings alongside senior CSMs, capture structured notes, and deliver follow-up action items within agreed timeframes
• Support the weekly APAC account health review, including live customer status, ticket backlog, and at-risk accounts
• Contribute to the knowledge base by developing help centre articles and reusable onboarding templates
• Apply AI tools, including Claude, to synthesise call transcripts into account action plans, with appropriate review and refinement

Candidate Profile

• Recent graduate or final-year student in business, hospitality, commerce, or a related field; candidates from non-traditional backgrounds are encouraged to apply where relevant experience can be demonstrated
• Confident working with data and spreadsheets; SQL is not required
• Strong written communication, with an emphasis on clarity and precision
• Genuine interest in restaurant and hospitality operations
• Familiarity with AI productivity tools and a demonstrable ability to apply them effectively
• Eligible to work in Australia