Customer Success Manager
Webjet Business TravelAbout us
For more than 25 years, Webjet Group (ASX: WJL) has been helping people Go Somewhere by bringing together market leading travel brands and smart technology that makes booking and managing travel easier, faster, and more enjoyable. Our brands cover the full journey, from Webjet OTA, to Airport Rentals and Motorhome Republic, Trip Ninja, and now Webjet Business Travel.
At Webjet Business Travel, we’re redefining corporate travel through a modern, end-to-end platform that combines technology, data, and expert service.
We’re looking for Customer Success Managers who take a commercial, strategic approach to managing customer relationships.
About you
You bring a sharp mix of industry know-how and commercial instinct, with experience in corporate travel, SaaS, or customer success. You’re comfortable in the room with senior stakeholders - whether it’s a CFO, Procurement lead, or Travel Manager, and know how to build credibility quickly. You think in outcomes, not activity, using data to uncover insights and tell a clear, compelling story. Proactive by nature, you bring structure to complexity and stay focused on solutions that drive real value.
About the role
This is a proactive, strategic role rather than a reactive support position. As a Customer Success Manager, you will serve as a trusted advisor, focused on delivering meaningful customer outcomes and fostering long-term value.
From Day One, you'll
- Drive retention and revenue growth across your portfolio
- Increase platform adoption and engagement
- Lead data-driven QBRs and strategic conversations
- Translate insights into clear, actionable recommendations
- Partner with customers to optimise their travel programs
About the perks
* A $250 Webjet gift card every year to put towards your own getaway
* Free travel insurance and discounts across flights, hotels, packages, and more
* Our legendary annual Hackathon — where ideas become products (within 12 months, no excuses)
* An events calendar packed with fun stuff — when we say we’re social, we mean it
* Up to 12 weeks paid primary carer leave, plus 2 weeks secondary
* Option to buy extra annual leave for big trips or school holidays
Go Somewhere with Webjet
About the fine print
To join Webjet, you’ll need full-time working rights in Australia and a National Police Check.
Recruiters — thanks, but we’ve got this one covered.