Customer Success Manager

About IMDEX

At IMDEX, we create technology that efficiently and sustainably unlocks the Earth’s value. Our technologies and products allow smarter and safer decisions for people, assets and the earth. Through innovation and curiosity, we continue to find new ways to improve accuracy and efficiency in mining in a more sustainable way. For further information visit www.imdex.com.

The Opportunity

As a global technology company serving customers across the mining and resource sectors, we're looking for a Customer Success Manager who is committed to helping customers achieve maximum value from our Digital OBK platform.

This is an exciting opportunity to work with a global customer base, partnering with customers throughout their journey from onboarding and implementation through to adoption, retention, and growth.

As Customer Success Manager, you will be the trusted partner for our customers, ensuring they successfully adopt and realise value from our Digital OBK solutions. You will work closely with Sales, Product, Delivery, and Support teams to drive customer engagement, satisfaction, and long-term success.

You'll take ownership of customer relationships, lead onboarding and implementation activities, deliver training, monitor platform adoption, and identify opportunities to expand customer value.

Key Responsibilities

As the Customer Success Manager, you will partner with customers throughout their lifecycle to drive successful onboarding, implementation, adoption, retention, and growth. Working closely with Sales, Product, Delivery, and Support teams, you will build strong customer relationships, deliver training and enablement programs, coordinate implementation activities, monitor customer health and engagement, identify growth opportunities, and leverage customer insights to ensure exceptional customer experiences and long-term success.

Other responsibilities include -

• Building trusted relationships and serving as the primary customer contact.
• Delivering customer training, webinars, and product demonstrations.
• Coordinating technical integrations, project plans, and deployment activities.
• Supporting customer retention, renewals, and account growth opportunities.
• Identifying upsell and cross-sell opportunities in partnership with Sales.
• Communicating product updates, enhancements, and new feature releases.
• Maintaining accurate CRM records, customer documentation, and reporting.
• Analysing customer data and feedback to identify trends, risks, and opportunities for improvement.
• Collaborating across internal teams to drive successful customer outcomes and continuous improvement.

What You’ll Bring

We're looking for someone who is customer-focused, commercially aware, and passionate about delivering outstanding customer experiences.

Core skills:

• Experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role.
• Strong relationship management and stakeholder engagement skills.
• Experience working with CRM platforms and customer support tools.
• Excellent communication and presentation skills.
• A proactive, organised approach with strong attention to detail.
• The ability to analyse customer data and turn insights into action.
• Experience managing multiple customers and priorities in a fast-paced environment.

Desirable experience:

• Exposure to SaaS, enterprise software, or digital technology solutions.
• Experience in mining, geoscience, or related sectors.
• Knowledge of customer lifecycle management frameworks and customer success metrics.
• Experience with technical onboarding, implementation, or system integrations.

At IMDEX - we do things differently

IMDEX is a unique blend of technology and mining. Our people have contrasting and complementary skills which drive innovation, adaptability, and holistic problem solving.

We offer our global talent:

• A culture of care – we care and look out for our people by fostering an inclusive and respectful working environment.
• Game changing work – we give you autonomy and provide flexibility that harnesses your strengths and individuality.
• Opportunities to grow – we want you to grow and expand your thinking and provide clear career pathways so you can see where you can go next.
• Empowerment by purpose – to be close to the solution and change the face of mining forever.
• Ability to build strong connections within a global business – you will have the opportunity to collaborate with people from all over the world.

IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. We place great emphasis on ensuring our company is a safe, high performing and welcoming workplace.

The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at https://www.imdex.com/privacy-policy. Agency calls and candidates will not be considered. Shortlisting starts immediately.