Customer Success Manager

Moveware is a market leading ERP software provider for the moving and storage industry. Established in 2001 from our headquarters in Melbourne, we have grown into a truly global business with clients in more than 40 countries, supported by teams in London, Toronto, and Bangkok. Our growth has been driven by innovation, a deep understanding of industry challenges, and a commitment to delivering software that transforms the way our clients operate.

We are looking for a dedicated Customer Success Manager who is passionate about empowering clients through technology and thrives in a dynamic, innovation driven environment. If you are ready to grow your career; tackle exciting challenges and bring a curious, learning focused mindset to every client interaction - we'd love to hear from you.

Based at our headquarters in Melbourne’s inner southeast, you will join a small collaborative and talented team managing our Asia Pacific Clients and who are also committed to delivering smart, effective solutions that truly make a difference.

This is a hybrid role requiring 4 days at our inner South East Melbourne office.

Key Responsibilities:

• Develop and maintain strong, strategic relationships with clients to ensure positive, value-driven customer experiences.

• Deeply understand customer needs, challenges, and objectives to proactively address their concerns.

• Serve as a customer advocate, offering insights that shape the product vision and inform the product roadmap.

• Collaborate closely with the product team to ensure the successful launch and adoption of new applications.

• Quickly address and resolve customer and employee satisfaction issues to maintain high levels of engagement and loyalty.

About You:

• You will be hands-on, willing to learn in-depth about our technology and use that learning to achieve real customer outcomes.

• Self-starter who demonstrates the ability to work both independently and as part of a team

• Strong communication skills and ability to communicate effectively on technical and business issues.

• Flexibility and a willingness to be mobile are key to succeeding in this position.

• Previous experience in the removalist/relocation industry would be advantageous.
  

Benefits:

• A close-knit team – Work in a supportive environment with an active social committee arranging team-building activities, lunches, and staff gatherings.

• Career development opportunities – Ongoing training and support to help you grow in an expanding company.

• Inclusive and diverse workplace culture – We celebrate success and foster a culture of collaboration, innovation, and work-life balance.

• The opportunity to further shape and improve our customer success processes

We’re also interested to know what (besides work) motivates you in life and what life experiences you can bring that make you a stand-out candidate, after all life isn’t just about work.

Join Us Today! If you are ready to take the next step in your IT career, apply now!

Moveware is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace and welcome applications from all candidates.

Please visit our website for more information about our company www.moveconnect.com or check out our LinkedIn page.

We thank all applicants for their interest in this role. Please note due to the volume of applications received, only shortlisted candidates will be contacted.

Recruitment Agencies: We do not engage with recruitment agencies and will not be liable for any fees associated with unsolicited resumes submitted to us.