Customer Success Manager

Company Description License & Scale is a growing organization focused on helping businesses effectively license, implement, and scale their products and services. The company partners with clients across diverse industries to optimize customer adoption, drive long-term value, and support sustainable growth. By combining technology, process expertise, and hands-on guidance, License & Scale enables organizations to unlock new revenue opportunities and improve customer engagement. Team members collaborate in a flexible, remote environment with a strong emphasis on accountability, communication, and measurable results. The company values people who are proactive, data-informed, and committed to delivering an excellent customer experience.

Role Description This is a remote, contract role for a Customer Success Manager. The Customer Success Manager will manage a portfolio of customers, guiding them through onboarding, implementation, and ongoing adoption of License & Scale’s solutions. Responsibilities include conducting regular check-ins, understanding customer goals, monitoring product usage, and identifying opportunities to improve satisfaction and retention. The role involves resolving issues in partnership with internal teams, documenting customer feedback, and contributing to process improvements that enhance the overall customer journey. The Customer Success Manager will also prepare and deliver status updates, performance reports, and recommendations to help customers achieve measurable outcomes.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on delivering consistent, high-quality support.
• Experience driving Customer Retention through proactive engagement, renewal management, and value realization activities.
• Proven Relationship Building capabilities, including stakeholder management, expectation setting, and collaborative problem-solving.
• Solid Analytical Skills to interpret customer data, usage trends, and feedback to inform strategic recommendations.
• Excellent written and verbal communication skills, including the ability to present insights and recommendations clearly.
• Experience in customer success, account management, or a related client-facing role in a B2B or SaaS environment is preferred.
• Comfort working independently in a remote setting, with strong time management and organizational skills.