Customer Success Manager

Transform Digital Healthcare with Telstra Health

At Telstra Health, we're shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care-wherever it's needed.

Trusted across programs like 1800RESPECT, the Leaving Violence Program, and the National Cancer Screening Register, we connect care in ways that truly make a difference.

About the Role

As a Customer Success Manager, you'll play a key role in strengthening customer relationships across Telstra Health's Enterprise and strategic customer portfolio. You'll act as a trusted advisor, helping customers maximise the value of our solutions while delivering an exceptional customer experience throughout their lifecycle.

Working closely with Sales, Marketing, Product, Implementation and Support teams, you'll champion the voice of the customer, influence product improvements and contribute to long-term customer growth.

Operating in a hybrid environment, this role offers flexibility, and we encourage applications from candidates based anywhere in Australia.

What You'll Be Doing

• Build trusted relationships with Enterprise and strategic customers as their primary point of contact.
• Drive customer success through product adoption, business reviews, success planning, renewals and retention initiatives.
• Proactively manage customer health, escalations and risks to deliver positive customer outcomes.
• Champion the voice of the customer by influencing product enhancements and continuous service improvements.
• Work closely with Sales and Marketing to support customer growth, expansion opportunities and account planning across customer tiers.

About You

• Customer Success, Account Management or similar experience supporting Enterprise or strategic customers.
• Experience in health technology or SaaS environments is highly regarded.
• Proven ability to build trusted relationships and influence stakeholders at all levels.
• Strong communication, stakeholder management and relationship-building skills.
• Collaborative approach with experience working across Sales, Marketing, Product, Implementation and Support.
• Experience managing customer escalations, renewals and retention initiatives.
• Commercial mindset with the ability to identify customer growth opportunities.
• Tertiary qualification in Business, Information Technology or a related discipline is desirable.

About Us

Flexibility isn't a perk - it's how we work! Love solving meaningful problems in an innovative, evolving environment? You'll fit right in! At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.

By joining our team of health and tech experts - you'll learn, grow, and make a real-world difference.

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We're committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don't tick every box, we want to hear from you.

We're a Circle Back Initiative Employer-you'll get a response for every application.

Apply today to join a team that's making a real difference in healthcare.

Learn more about how Telstra Health is improving lives through digitally-enabled care here.