About us
We’re a fast-growing, values-led tech company transforming how businesses connect with their customers. Based in Melbourne, Podium combines innovative thinking with human-centred design to solve real-world problems in communication, payments, and customer experience.
Our team is made up of curious minds, sharp operators, and passionate collaborators. We back our people, invest in growth, and move fast—without the egos. If you're looking for impact, autonomy, and a chance to shape the future of local business, Podium is the place to do it.
The Role
As a Customer Success Manager/Onboarding Manager, you’ll be the go-to partner for a portfolio of SMB customers, helping them unlock the full value of Podium. You’ll drive adoption, retention, and growth through strategic guidance, scalable outreach, and a deep understanding of what success looks like for each business.
What You’ll Do
Guide customers to set goals and track success with Podium
Deliver strategic advice to drive product adoption and solve business problems
Manage a high-volume portfolio with tech-touch engagement
Provide proactive support to reduce churn and maximise value
Advocate for customers internally to shape our product and service
What You Bring
Experience in customer success, account management, or consultative sales
Excellent communication and problem-solving skills
Confidence influencing customer decisions and business outcomes
Background in SaaS or tech-enabled businesses is a bonus
Experience with SMBs in retail, auto, healthcare or home services is a plus
You’re Someone Who…
Takes ownership and is outcome-driven
Thrives in fast-paced, high-volume environments
Builds trust quickly and positions yourself as a business partner
Has a positive, solutions-first mindset
Loves to learn, adapt, and improve every day
Perks & Benefits
Real growth opportunities in a fast-scaling team
Uncapped commissions + equity options – be rewarded like an owner
$650 monthly Benefits & Wellbeing allowance
New office in Queen & Collins with bike storage, showers
Catered lunches, great swag, and all the snacks you need
Why Podium?
We’re a high-growth team on a mission to give local businesses the tools to thrive. Join us and be part of something that actually makes a difference.
Podium is proud to be an equal opportunity employer. We celebrate individuality and champion inclusivity in everything we do.