Customer Success Manager

Be the reason customers stay, grow, and succeed.

At Obzervr, we're transforming how mining and field operations teams work - replacing paper-heavy, disconnected processes with a platform that gives people in the field the tools they actually need. Our customers operate in some of the most demanding environments in the world, and they rely on us to make their work safer, faster, and smarter.

We're looking for a Customer Success Manager who thrives on relationships - someone who genuinely enjoys getting to know customers, understanding their world, and helping them get real value from technology. This isn't a reactive support role. It's a strategic, relationship-first position where your work directly influences customer loyalty, product adoption, and long-term growth.

If you're someone who loves being the expert in the room, earns trust quickly, and takes pride in seeing customers win - read on.

What you'll do

Own your customer relationships You'll be the face of Obzervr for a portfolio of mining and field operations customers. You'll build genuine, long-term relationships - becoming the advisor they call first, whether it's a strategic question or a day-to-day challenge.

Drive adoption and value realisation You'll guide customers through onboarding and beyond, helping them embed Obzervr into their workflows and get measurable results. You'll track usage, spot engagement gaps early, and work proactively to keep momentum going.

Run structured account reviews Through regular check-ins and business reviews, you'll help customers connect the dots between their goals and what Obzervr delivers - presenting ROI, performance insights, and forward-looking opportunities.

Be the customer's voice internally You'll collaborate with our Support, Delivery, and Product teams to resolve issues, surface customer feedback, and ensure the customer's perspective shapes how we build and improve.

Identify growth and risk signals You'll monitor account health across your portfolio, surfacing opportunities to expand value and flagging risks before they become problems.

What you'll bring

Must have

• Proven experience in customer successs account managements or a client faclng B2B role
• A natural ability to build trust and communicate clearly - across all levels from ops teams to senior stakeholders
• Strong problem solving instincts - you don't just escalate you dig in and help find the answer
• Comfort working with SaaS platforms or technology products and helplng non technical users get the most out of them

Nice to have

• Background in mining, resources, field operations, utilities, or other industrial sectors
• Experience working with or alongside Government departments
• Familiarity with customer success tools (e.g Gainsight, HubSpot, Salesforce)

Why join Obzervr?

• Work at the edge of real industry - our customers do meaningful, critical work, and so do you
• High ownership, low bureaucracy - you’ll have real autonomy to manage your accounts your way
• A team that actually listens - your customer insights shape our product roadmap
• Hybrid flexibility - after your probation period, enjoy a mix of home and office work
• A growing company - we’re scaling, which means genuine career development opportunities for people who perform

Salary Range - $120,000 - $150,000 determined by skills and qualifications