Customer Success Manager

About the job

• Support digital health innovators build successful products on the Cogniss no code platform, and build long-term relationships with customers and spot opportunities to grow their use of Cogniss
• Provide both one-on-one support as well as co-ordinate and support innovation programmes for NHS Health Innovation Networks, universities and start-up programmes.
• Full-time, work from home as well as on-site across the UK as required, plus regular collaboration with the global team in Australia.  
• 3-5 years+ experience in customer success, support, startup accelerator programmes or have worked in a field that has allowed you to develop similar skills.

Who are we looking for?

You are a dynamic problem solver with strong communication skills. You enjoy helping others be successful and are always willing to go the extra mile. You are a natural with technology, can think laterally and enjoy solving problems that others put in the ‘too hard basket’.

You are a motivated self starter, who takes the initiative in helping others and showing leadership. 

You may be early in your career, but you are mature and ready for responsibility.

About Cogniss

Cogniss was founded with a simple but ambitious mission; to allow the best health experts to build the best healthcare apps, and to get those apps to the people who need them wherever they are in the world.

Our core offering is a no code platform that enables health experts and researchers to build highly effective digital health apps without any programming or design skills. It is used by universities, health systems and startups across the globe to build and launch products. 

Many of these users come through innovation programmes such as the UK Clinical Entrepreneurs Programmes, the NHS Health Innovation Networks and hackathons run with a wide variety of partners. Cogniss is used extensively by researchers in mental and physical health and powers public health programmes.

Founded in Australia but now headquartered in the UK, this exciting position will play a key role in the next phase of the company’s growth. We are looking for a dynamic and customer-focussed individual to manage and scale our UK and EU accounts, as well as leading the delivery of our growing innovation programme portfolio.

We recently launched a new publishing division, Ripple Scale, to help take the apps built on Cogniss and licence them into health systems globally through a ‘Netflix for Digital Healthcare’ model. Ripple Scale runs large scale innovation programmes focused on themes such as women’s health, children and young people and other priority populations.

A typical day as a CSM at Cogniss

You may be doing online sessions with customers, helping them with their queries and providing advice to ensure their apps and projects are successful. You may be giving online or in person presentations to cohorts of innovators, or hosting ‘office hours’ sessions where innovators bring their problems. You’ll engage in our online communities, pro-actively supporting app builders.

From time to time, you’ll be developing supporting materials, taking your learnings and turning them into ‘best practice’ video sessions, working with the rest of the Commercial team on improving our AI support tools, or whatever else is required to maximise the success of our customers in creating products that help people live better lives.